Sonartaree Hotel and restaurant Santiniketan

Well to start off with, the hotel was a home away from home. Cosy, neat and clean room and washroom. Homely food, good room service and above all no safety concerns since I was a female guest staying with my mother who is a senior citizen. Reception service was prompt and they even arranged for station pick up by a Toto on request.

This restaurant provides a good ambience. The staffs are well behaved. The food quality is good, quantity is average and taste is also good. The prices are reasonable. We ordered paneer pakora, chicken pakora and coffee. Chicken pakora and coffee were really good. The paneer pakora was average. Allover good experience.

It was a pleasure staying at this swank new property 5 minutes from the PRANTIK STATION. Car goes right to the hotel and their valet are happy to drive it to their parking for you. Staff is kind and helpful. The rooms are nicely done and very comfortable to stay in. Everything about the hotel was worth the price tag. I recommend it without a doubt.

Worst experience ever. Check in time 12 pm but they don't even bothered to ready the room until 2 pm. Though we had reached that hotel at around 10 am, but they did not provided the room until 2 pm. Food is also not good and they did not provide us baby food (Khochdi) even after several requests. So, not recommended at all. Worst experience in Santiniketan so far. Do not dare to come at this hotel.

We enjoyed a delicious, oil-free lunch made with minimal spices--a meal just like home-cooked.

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions

Yeahhh I really enjoyed this two days in the hotel. The rooms were nice and the service was also tooo proper.

I am sure many of us are aware of Clint Eastwood's 'The Good, Bad & Ugly'. So, here it goes.. The Good ======== Before reaching Shantiniketan, I had reached out to the Hotel and the Manager was kind enough to block two rooms for us without insisting for any kind of advance payment. The rooms are very comfortable to stay with proper AC cooling along with a decent bathroom. The elevator in the hotel is a bliss to old aged people who has a challenge climbing the stairs. Oh yes, the complimentary tea kit with a electric kettle is certainly anyone would appreciate. We had a two year old kid whose breakfast for 2 days was taken care by the kitchen staff (We had carried the raw materials and the kitchen staff were kind enough to comply with our custom request). The Bad ======= Complimentary Breakfast provided is of very poor quality with pathetic table service at the hotel. We were forced to purchase packaged drinking water at the restaurant. The hotel didn't even care to offer a tea or a glass to drink water during breakfast. Surprisingly, their restaurant has decent business for lunch/dinner for outside people as well as residents. If that be the case, then why the sub standard breakfast to the guests who are staying at the Hotel. Parking is not easy at all for residents since there is no security personnel who manages the parking. You have to take care of your parking yourself (You have to literally sort out the matter with the outsiders who visits the Hotel's restaurant for lunch/dinner). So, in one word the Hotel doesn't have ample parking space though they claim for the same. The Ugly ======= I had decided to go for a AC Room for my chauffeur once I reached the hotel instead of dumping him in the Driver Accommodation available at the Hotel. I got a similar room at a lower rate than the one we were staying. Our chauffeur was prohibited to use the TV available within the room with a 'You have paid a lower rate for a AC Room and since you are a driver, we are not able to provide all the services for a AC Room'. Seriously? What sort of logic is this? I thought when we pay for a room, we are entitled to get all the services for that room no matter what. Our chauffeur was so disappointed with the Hotel staff's behavior that he asked us not to come back to the same Hotel with him.