Park Palace Hotel

The reception staff behaves like you are criminals asking for identity, the rooms are veryy old, this might be a 2-star hotel in 90s but the price they are charging is aweful. The gyzer doesn't work, bathroom are clogged and dirty and need a makeover, even the TV is from 80s. There is no parking and the staff behaves like they don't care if you find parking or not, plus on road parking is very expensive. For 3k per day this is 0 out of 0

It was pleasant to stay here. Situated in a primer location near pantaloons Gariahat. Staff behaviour was good. The room size and bathroom have good space.

Authorities of Hotel Park Palace, Kolkata,,,,,,, Attn : Shri Vivek Gupta. ********** I'm writing to express my dissatisfaction with a recent stay of my guests at your hotel from 28 th November,2024 late evening to 30th November 12 noon. I had reserved 07 Rooms on 28th and additional 10 Rooms on 29th, a total of 24 Rooms. Despite your establishments reputation, the services offered during their stay were far from satisfactory. All the rooms were in an unhygienic condition and had various maintenance issues that reflected negligence. Again, I express my extreme disappointment with the level of customer service they received during their stay. The issues they encountered during their stay were extremely unacceptable. The reasons for the stay was pertaining to my son's Wedding Reception at Tolly Club, which is near to the Hotel. As maximum guests were from the Bride's side, I felt absolute guilty after their various complaints. Even the Manager at the counter had ill behaved with the guests to accommodate them, even they carried their valid I cards,,,yes it was a bit late to produce. As such, I'm sorry to state that due to the issues cited above, I am compelled to file a complaint against the hotel in MOT (Ministry of Tourism). And kindly note that even the complaints from my guests, I never requested for a concession as the reservation was in bulk. Sugato Ghosh, Senior Correspondent , Sokale Sokale, Hazaribagh.

Room size is good. Services are also good. Need improvement in the Bathroom. The door and window and fittings are old.

Good Hotel at very Prime location of Kolkata. Gariahat and Ballygunge Phari is very near from the hotel . Downside is the rooms which are older and require maintenance. Issues at washrooms, water leakages and Dampened walls of the rooms might make your stay experience Bad . Also room tariffs are Dynamic and compared with the Hotel service standard Prices are on higher side , Food available at the hotel is priced at higher side when compared to the quality of food is not upto the mark .

Need immediate renovation, specially tap and sewage system, need to replace old version tv with LED, complimentary breakfast is not good ,staffs ar good ,even location is perfect.

Attended an anniversary celebration at their banquet on the top floor. The lift only goes up to the 4th floor. (One level lower). It's difficult to access for senior citizens. The open terrace beside the banquet hall is definitely a good attraction. The in house catering services was of very poor quality.

The staff were very ill mannered, they didn't clean the room before alloting it to me, it stank. The food was made in a goblin's cave, at some point I thought I will pass out. My booking was for 2 days, but after a day of survival against death, I decided to cancel the booking for the second day. The fellow that is called the receptionist had some ugly exchange of words with me when I asked for the refund for the second day's amount, still even at my worst(physically) I won.