FabHotel Heritage Ruby

Very bad and poor hospitality. Very dirty. Toilet was not cleaned at all. WC cover was not fixed properly. My booking was for 3 night stay and I was vacated next day morning itself.. and went to stay another Hotel due to non cleanliness of toilet. I lost 2 days money. Breakfast was included and they are telling Tea is not covered. I need to pay separately Very Poor experience..

Overall rating: 1/5 stars We were thoroughly disappointed with our stay at Fabhotel Heritage Ruby in Kolkata from December 10th to 11th. We had traveled to the city to attend the Bryan Adams concert and were looking forward to exploring the city for a couple of days after that. Unfortunately, our hotel experience was a major letdown. The room allotted to us was a disaster. It was tiny, with damp walls and a general sense of neglect. The AC remote didn't work, and the window had no blinds, only flimsy curtains that offered little privacy. To make matters worse, the fan was non-functional. We felt like we were stuck in a dingy, poorly maintained box. Despite our repeated complaints, the hotel staff seemed completely uninterested in addressing our concerns. They sent someone to check the issues, but when they couldn't fix them, they simply shrugged it off and told us that the fan was "non-repairable." No offer to change our room or provide any alternative solution was made. The hotel's services were equally unimpressive. The reception area was chaotic, and the staff were slow and unhelpful. We waited for over 30 minutes to check in, and the staff seemed more interested in chatting with each other than attending to our needs. To add to our frustration, we paid around 1500 for a two-seater room for one night, which we thought was a reasonable price point. However, considering the subpar room quality, pathetic service, and overall dismal experience, we felt utterly cheated. The final insult was during checkout, when we asked the staff to hurry up, and they had the audacity to lecture us on time management. It was a stunning display of incompetence and customer indifference. Overall, our experience at Fabhotel Heritage Ruby was a disaster. We would not recommend this hotel to anyone and would advise others to avoid it at all costs. The hotel's management needs to take serious steps to address the issues with their rooms and services, or risk losing customers altogether.

I hated it strong cigarette smell and hair on the blanket i had an ear infection and would recommend their food strongly but you can eat light meals and tv works atleast and also i am warning don't use fake photos your service and rooms are pathetic (staff were using the room before we checked in)

Rooms with no air , dirty bathroom , dirty walls , your bad will make noise if you change your side Used bathrooms are provided to guest , couple moaning in their room , you get to listen in your room. Dirty kitchen And Cherry on the top is breakfast doesn't include tea.

Attentive, friendly , helpful staff . Food are very tasty. Specially chinese food. Convenient location. Comfortable stay . In a word great stay .

Neat and clean room, very close to acropolis mall. Staff behavior very good. Over all very nice.

My experience is amazing .Rooms are very clean. Food quality are also good

No proper services at all. For whatever you ask, they are ready to deny....they even most reluctant to clean the rooms when requested.... actually the hotel is running on daily basis couple activities .... You know what I mean.. you will find yourself in wrong place if you book for your normal stay. Not for family stay.