Hotel Mohan Palace

1. Window less rooms 2. No outside view from the room Ideally you should book this hotel after seeing the room as opposed to online booking. All rooms have some minor flaws, bathroom fixtures are defective. Positive Proactive staff Clean Just Across Ganges Restaurant food quality - good Restaurant - There is one with Aircon etc and there's a separate open seating arrangement overlooking Ganges on the first floor.

Must check . VERY SMALL Room ( booked Double Delux AC for family through MMT) ans women/men security concern ||||1. I read in a few reviews that this hotel offers a mini size room for MMT ..I was not sure a hotel getting good rating has such complain on size. but we were alloted a ground floor room where a family could feel like sitting in a all side blocked AC room with hardly any leg space . further all ground floor rooms stand next to boundary wall of 6 feet height and another building stand adjacent and raises serious security concern .|| I was worried for security and size and requested for a room in upper floors with minimum standard room space . but the muslim guy at reception his name perhaps Safikool first inform that after the checkout they will change the room . but ultimately with one pretext or another made us stay the night in the worst security violated rooms.||||Then the passage adjacent to room 101 102 103 104 is the place where till midnight the staff of the hotels will shout and quarrel among themselves and since the rooms are not made sound proof , you will find it hard to sleep till the boys decides to call it a day.|| inform the reception to change . ||2. In the morning , the man managing the reception was found happily moving down the floor at 7 am while playing in full volume a hindi song. ||3. when I called the Reception that we will be checking out shortly ...we got a call back asking us to wait for half an hour as the reception manager is not in the hotel . we told them that we cant wait as we have to catch a scheduled transport or else we will miss it.

I had a mixed experience at this hotel. The front office staff were exceptional--they assisted me with a late check-in at 12:30 a.m. and truly went above and beyond, so I'd rate them 10 out of 5. However, the room maintenance left much to be desired. Although the room was clean, the bed cover and bed were torn and a bit dirty. This area definitely needs improvement, so I'd rate it 2.5 out of 5. On a positive note, the bathroom was excellent--clean and well-maintained. I'd give it 5 out of 5. The food was average; while some dishes were good, others, like the chili chicken, were too sweet and not up to standard. I'd rate the food 3 out of 5. Overall, there are some strong points, but there's room for improvement in other areas.

Horrible experience on 26of December.. we had a booking from MMT but when we want to check in they said that it was cancelled by MMT.. when we called the customer care they told it was not cancelled.. the hotel has already allotted our room to other party. The middle man of hotel and MMT is rude and rough though he is in service industry but his behaviour and attitude shows the culture he belongs. Then they shifted us to another cheap and uncomfortable lodge saying that next day they will provide the allotted room for us as they knew that we have already paid in the MMT..they assured us that they will give our 50percent money refund. But in the time of checkout they were rude and didn't give our rest money nor even bother. This hotel did a fraud.. we are extremely unhappy.. and urge people not to go there.

I had a wonderful stay, and I want to give special thanks to Safikul for making it even better. He was incredibly attentive, friendly, and went above and beyond to ensure my comfort. His warm hospitality truly stood out and made my experience memorable. Highly recommend !

Rude behavior.... Only business minded.... Fake hotel.... Don't go... I hate it...

The hotel's facilities were also impressive. I enjoyed relaxing by the sparkling pool and indulging in a rejuvenating spa treatment. The fitness center was well-equipped, allowing me to maintain my workout routine even while traveling.Overall, my experience at Royal Retreat was truly unforgettable. The attention to detail, exceptional service, and luxurious accommodations exceeded my expectations. I would highly recommend this hotel to anyone looking for a regal and indulgent getaway

Relatively new property on the banks of Bhagirathi river, adjacent to Gopal Ghat, 3-4km from Berhampore railway station.|Mr.Debajyoti & his team of Rupen, Obaidullah, Asim, Teertho & others are truly customer oriented, helpful, accommodative, responsive.|Rooms are great , but space is just for 2 folks. Very good bathroom fittings, 24x7 hot water is available, good toiletries.|Restaurant: Soulmate, provides enchanting view of river bank, and offered fresh, delicious , sumptuous food in decent setting. We had our dinners over here by virtue of the service, taste.|But overall cleanliness can be and needs to be improved by housekeeping.|Daily cleaning, upkeep of bed is very nice.|Overall a great experience