OYO 24987 Zaina Residency

The best hotel in Roorkee 1 rooms best 2 staff behaviour is best 3 best location 4 service good 5 thanks for owner zaina hotel

hotel was at good location. neat and clean.my stay was good. issues which I faced are: 1. they were not professionals 2. they charged me for the basic ammenties, like water bottle. they took money to provide drinking water during my stay. otherwise breakfast was also good. I stayed here for 20hrs.

Would have rated 4 on the basis of safety but reduced 1 pointdue to the lack of cleanliness . No one can enter your room if you are not present. You have to make the management do their part on cleaning your room. The hotel is about a 100 m or less distance from the roorkee station. E rickshaw is always available outside the place. Food, grocery and medical stores are present beside the guest house and across the road.

Pathetic experience just check-in this morning, no basic amenities, no water if you ask for water they said u need to go out and bring, no landline working, Hotel is at great location I stayed here few times and now staff changed and new staff not corporative. No service, this is last time I stayed here. Owner need to look it if they want to continue the good business

Worst OYO 24987 zaina I have ever experienced. Property manger made me wait for over half and hour just because he thinks I booked it for cheap rate. Made me to call customer care, she resolved it well but still it took time. I was exhausted and after check-in they didn't provide soap shampoo and all. I made a call then he came after half an hour. Room was dirty, bed sheer stink, with dirty patches and long hairs in pillow preferably. Shower not working, wash basin broken. Wifi was not working. He promised to resolved but later no response. No manner to attend customers. Have to call for everything. The only time he called me was for money, sir did u paid. This sucks especially when a person is coming all over from chennai to roorkee ans this oyi behave this way. He didn't even have courtesy to switch on fan when a customer is waiting. Didn't even provide water but only after two calls. I don't recommend this oyo.

We arrived very late at night and the staff was very helpful with us during our short stay. The location is good since the hotel is very close to the train station. We'd recommend this hotel, especially for the price.

Denied check-in at 1 in the night, as the room was booked through OYO. The person at the reception asked for payment to be made directly and in cash. I didn't have cash but I was ready to make the payment on OYO app but the person denied that and literally pushed me out of the lodge. I was lucky to find another OYO next door, which btw had similar conditions for the payment to be made directly to the hotel but at least had an option of Paytm and Card payments. I had booked the hotel only because it is directly outside the Roorkee Railway Station and had an early morning train to catch. Worst part is I complained to OYO on their app at that time but nobody has responded even after 3 days.

A very decent hotel worth of money, staff members are very friendly and helpful. Hotel is acquired with modern amenities and facilities. Hotel is situated near the marketplace so it is very easy for the travellers to explore nearby places.