New Pavilion Cottage

We had a pleasant stay at Hotel The Pavilion in Nainital. Our accommodation in the Family Suite 112 was very nice, offering comfortable and spacious quarters. The hotel staff, particularly Balam, was incredibly helpful. While the overall experience was positive, there is room for improvement in housekeeping, as sheets and towels were not changed daily and drinking water bottles were sometimes missing after room service. The hotel's location is conveniently situated, with required parking available, which added to our convenience. Despite minor issues, our overall stay was very enjoyable, and I would definitely recommend Hotel The Pavilion to others looking for a comfortable stay in Nainital.

Rooms are spacious but beds are so uncomfortable.. very few options in buffet breakfast. No mineral water provided.. no welcome drink.. baby food also chargeable.. best thing is parking.. good views.. washroom was very dirty.. overall average property.

It was an amazing stay at Pavilion. Location is 15-20mins away from Mall Road. Proper parking facility was there. Staff were polite and helpful. Our was room 112. It was beautiful, spacious and neat and clean. Washroom was also nice. Hot water always available. Food was average.

Very cozy and comfortable heritage hotel near mall road Nainital. One can walk down to mall road from here but coming back by walk is a very steep climb. Loved the ambience of this hotel. But lacks basic facility of hot water as they provide only at fixed timings even during winter. Being such a nice hotel they should fix this issue. This is the main reason to rate it 3.

Very good hotel good rooms and great service dinner and breakfast both are very nice.. and very near to mall road and Tibetan market...must visit again with family.... Everyone must visit the hotel with family everything is perfect and good

We chose Standard room for our stay, stay in terms of quality of rooms were not so satisfied. Ambience of hotel premises, connectivity to Mall Road, Lake etc were comfortable and it is well situated within the range of 1 Km from these locations. Quality of room was not pleasant in terms hot water facility, taps, latches etc.

We recently stayed at The Pavillion near Mall Road in Nainital for one night with our family (two adults and two children).|Positives:|* Upgrade: We booked a garden suite but were kindly upgraded to a family suite, which we appreciated.|* Service: The hotel staff provided relatively quick service, which is a definite plus.|* Wi-Fi: Good Wi-Fi connectivity was available.|Negatives:|* Hygiene Concerns: Despite the spacious rooms, the overall cleanliness and hygiene were subpar. Cigarette butts were littered throughout the property, and the upgraded room itself had several issues:| * Unclean Linens: The initial bed sheets were dirty, and even the replacement set was not entirely clean.| * Dated Bathroom: The bathroom, while spacious, felt more like a public restroom with a poorly designed layout. It just provides warm water not even hot water for bathing. | * Poor Housekeeping: The room was not thoroughly cleaned, with evidence of hasty cleaning and leftover debris.|* Furniture Condition: The furniture was outdated and poorly maintained, with visible dust accumulation.|* Heater Issues: The heater malfunctioned repeatedly, requiring multiple replacements to find a working unit. ||Overall:|Our stay at The Pavillion was an average experience. While the service was quick, the significant shortcomings in hygiene and room maintenance significantly impacted our stay. The hotel would benefit greatly from improvements in these areas. We would not recommend this hotel for extended stays or for families.

The check-in was quick, and the staff was welcoming. The room was spotless, and the bed was comfortable. For the price, the hotel offers great value. The service and location make it an excellent choice. There is also kids play area in the property.