Super Townhouse Oak Sector 116 Noida Formerly Hotel Hardik Palace

I have stayed here twice.. The room which was provided at our first stay was spacious and clean. But the second time, we got a smaller room. The major drawback is there is no kitchen in this hotel. So you won't even get a cup of tea. They don't even provide a complimentary water bottle when you checkin. Location wise it is fine. But since there is no kitchen, it is overpriced as per the service they are providing.

Mine was not a good experience. The receptionist is rude. He commented on my handwriting. What in the world he has to do with my handwriting?? I am unaware of that. The receptionist took more than 20 minutes to let me check in. They even charge for water. Breakfast is not available before 11 am. I called the kitchen around 1030 am, to which they didn't answer...one should have the basic decency to answer and let me know that the kitchen is not open. When i asked the helper boy, who was cleaning outside, he informed me that. Previous guests took the entry card to my room, they informed me that. They got the card lost to the room I was alloted. The helper boy informed me this and not even the receptionist. Helper boys have decent behaviour though. There was no one available at the reception at night when I was going out and was worried about my bag and baggage in the room as the card they had given me wasn't working. Lift was also not working. Rooms are okay.

I stayed at this OYO property a few days ago for one night, and it was an absolutely dreadful experience from start to finish. Having booked what was listed as one of the most expensive rooms nearby (around 1900), I was expecting a decent stay. The reality was a shocking contrast to the ratings and photos displayed on the app, which I now believe to be entirely fabricated. The room I was given was disgustingly dirty. The mattress was stained and appeared unsanitary, the walls and ceiling had visible grime, and the bed itself was incredibly uncomfortable to sleep on. Basic amenities were also non-functional: the Wi-Fi did not work, and the charging sockets near the bed were broken. The bathroom was equally appalling. There was evidence of someone having spat gutkha in the washbasin, and the shower tap was broken, making it difficult to use. I approached the receptionist politely to request a room change. However, his response was not only unhelpful but outright rude and dismissive. He claimed there were no other rooms available, despite my strong suspicion that many rooms were vacant. He clearly had no regard for customer satisfaction. Frustrated, I contacted OYO customer care to lodge a complaint, providing photographic evidence of the unacceptable conditions. Shockingly, the hotel manager refused to even answer calls from OYO customer support. When I attempted to put my phone in front of him so he could speak with the customer care agent, he vehemently refused, stating that the customer care agent could "do whatever you can do." His behavior was not only unprofessional towards me but also disrespectful towards OYO's own support team. The fact that this property remains listed on OYO is a complete joke. This hotel is worse than a 300, one-star establishment. Please, do yourself a favor and avoid this hotel at all costs. It's a recipe for a miserable stay.

Worst experience......staffs not professional, guest will get the morning tea. The kitchen starts from 11 am. Rooms linen and pillow cover are dirty. Towel are dirty. Bathroom fitments are totally Rusty. No one. Will clean the room. So better to search for another property instead of this. And also it is under construction or renovation.

Quiet area. Clean room. They have lifts and stairs available too. Room services could be better. Plenty of free parking area outside the building

Rooms are good. Not maintaining the hotel any more as they are soon going to close it

Everything was fine until the receptionist forcefully asked my phone to give a 5 star rating. He didn't give the bill for the goods I ordered from there. Also, They don't accept card payments. The room was okay and bed was comfortable.

They accept bookings online but on reaching the place they ask to look for other hotels. Extremely unhelpful people.