Dayal Gateway

This is Fawlty Towers reincarnated!|I asked for room service brekka, the person said there's a buffet, can go there. I said I prefer in-room, so he says "dekhte hain" / let's see!! Of course, no breakfast turned up. |A day before, I had gone for brekka - there was no toaster. |And the coffee needed some coffee. |WiFi didn't work, except briefly when I complained. |The room wasn't made on the 3rd day, who knows why. |Coffee sachets were not replaced on two of the three days.|Bizarrely, the room had a fridge with a glass front so the light shone brightly all night. ||Silver lining - nice room size, comfy bed and clean. |Oh - and it's next to a railway line! Realised when a train blew its horn just as I'd gone to sleep.

Good Rooms... but service is a bit slow... We had booked all meal plan stay... Food Spread in buffet is ... BUT QUALITY IS NOT GOOD. Vegetables severed were not Fresh and the OIL USED for Frying was COMPLETLY BLACK & Thick.... as if they kept Frying in the same oil since Days... They Need to upgrade their cleanliness and hygiene in the kitchen and Food Area.. including their utensils

Location is perfect. Rooms are perfect. I have never seen so big room in deluxe category. Interiors are fantastic. Only reason to reduce 1 star is due to their buffet. I have never seen such limited options in buffet.Water was not available. Food was cold.Spoons were missing. They need to seriously work on their buffet. Despite having MAP plan , I have to go outside in order to have a dinner.

This hotel is totally opposite of what you see on websites. It is a challenge to get there in the first place and this warning is not disclosed anywhere on the websites. Upon arrival to this hotel after a very long journey we were horrified to see what we had booked. The front desk disregarded all other guests focusing only on the wedding guests. They did not provide any sleeping accommodation for our driver. It was sad to see how drivers are treated. On making our way to our rooms we found the rooms filthy with thick layers of dust and other crap in front of our room despite that we had arrived after 6pm. In other words the rooms were not ready. Some staff were sitting around with vacuum cleaners and watching their mobile phones. We asked for the room to be cleaned, asked for towels and drinking water. It took a while before our requests were met. We attempted to clean ourselves or else we could not breathe the dust. Those who had hired the hotel for wedding venue almost thought that there was no one else there. They blocked the main entrance for hours! At night the loud thumping music was on until after 1am. We made several complaints but went to deaf years. Basically we had no sleep. In the morning we checked out as soon as we could, we attempted to give feedback there and then but no one was prepared to listen. All were busy in the wedding. Our stay was on 10/12/24 - 11/12/24. We hope that some real improvements are brought in the interest of customers using this next time.

Nice property, but the service and staff need improvement. We stayed for 4 days and found the property at par of 4 star (minus the overall service and some staff mannerism). Shockingly only a very few staff members were well-trained and courteous, while most staff members ( front desk, waiters and guards) seemed unqualified for a 4-star hotel. Front desk personals seemed like govt officials as far as their courtesy was concerned. Waiters often forgot basics like a butter knife with toast. When asked for tissues, they claimed they were out, forcing me to get them myself. Forks and knives were only provided upon request, and the knives were often unclean. The security guard was unprofessional, rudely directing me to park elsewhere instead of my usual spot near the main reception, and he lacked basic courtesy like opening the door. Honestly, some mall guards are more polite. Major turn-offs: * Room cleaning was not done on time, even when requested in advance. * The bathroom shower and heating system were broken throughout the hotel, with water coming out either extremely hot or cold, but never warm. When asked to fix it, staff admitted it was broken but offered no solution. * Most showerhead pores were clogged, making for a poor shower experience. * The strangest part--despite 3 adults in the room, only one coffee cup was provided. Any additional cutlery or plates came at an extra charge. * The waiters need training or hiring with 4-5 star experience. Even senior managers lacked courtesy. When I informed the manager that coffee was out, he won't listen and directed me to the counter. Only after I insisted did he admit, "Yeah, I know, we're getting it refilled." Edit 1: The hotel's reply to this review feels like a mere formality. Even when I am still here (last day of my stay), no one reached out in person or by call. This shows they aren't serious about customer feedback, and their Google review replies are just generic template responses..

Rooms were good. Service was average. Food quality was ok. Location is good inside Kisan Bazar. Beautiful new property with beautiful ambiance surrounded by beautiful food restaurants and flower market. Neat and clean hotel. This property needs improvement in housekeeping which is very bad. The TV doesn't have any recharge plan. The food items are too pricey. The ambiance is good. The location is inside Kisan Bazar, and has good food restaurants nearby with amazing food options to try. The room was spacious. The bathroom section was good too. The housekeeping staff is too lazy, they never responded even after trying their number for 3-4 times. One guy came after 35 minutes with the extra towel which we requested on call. Even after asking 2 times about the shaving kit, it was never delivered. Waited for 15-20 mins for checkout at reception as housekeeping was not even replying to the receptionist and the clearance was pending from their side. At the last, the receptionist told that everything is clear. The food menu rates are too pricey and we went outside to eat. Even for a 4 star or a 3 star category hotel, the rates were too high. There was no recharge in the TV, and when asked about it, they told to play youtube. Summary : Hotel Ambiance is beautiful. Hotel Location is good Nearby Restaurants are awesome. Room was good. Food was ok. Housekeeping was too bad. Overall it can be rated as good, if their housekeeping improves, as of now it is too poor and hotel deserves two star rating because of it only.

The Hotel is located a little backside of Highway and no direct entry is from Shaheed Path. The rooms are large and all required amenities are available. The food is quite good specially the Buffets during Weekends. The hotel has no Gym, Swimming Pool or bar. The lawn is area is quite large. The aesthetic of the hotel is very good. The staff is little lazy in the services otherwise all is good.

Pathetic service. Unprofessional behaviour. Will never book this hotel. Front desk behaviour is unprofessional. While having breakfast they will never serve water until u ask for. While serving food waiter chewing/eating something. No coordination and no proper response to your queries. They try to avoid your question.