Saura Hotel, Agra - A Club Mahindra Associate

Saura Hotel Agra is a Club Mahindra affiliated hotel and I have stayed here before in 2021 when it was the Ramada Hotel and a club mahindra affiliate at that time too. Talking about the experience this time, I had a few doubts as this happens to be the wedding season in Agra and I have seen wedding guests especially to be rowdy and totally oblivious to other guests' comforts and accordingly asked a room to be allocated away from the lift and away from the wedding guests' floor as apparently there was a huge wedding unfolding during the start of my stay. My worst fears turned true when around 2.30 am this uncivilised group of wedding guests started creating a ruckus in the lobby of the floor, shouting, smoking narcotics or some substance as there was foul smell all over the floor which was very disconcerting if you're staying with your family and the last thing you want is not being able to sleep because of hooliganism of others. This is where the Hotel's response, management and accountability comes in and I am sorry to state that this ruckus continued till about 5 am in the morning despite multiple calls to the hotel's reception staff. It was only when I called their Manager on her phone early morning (Shraddha Mam was very helpful) and then subsequently warned the hotel's reception staff that I would be calling the Police that they really stepped on the offending individuals and finally the disturbance subsided eventually after a good 2-3 hours. During the morning I spoke to their Manager Ms. Shraddha and conveyed my grievances as there was one more day left for this group of buffoons stay in the Hotel and I was in no mood for my rest of the stay's peace to be snatched away. Till this point I would have given my stay a rating of zero but this is where everything changed when I met Ms. Shraddha in person, she listened to my experience patiently and empathised and acknowledged that the resident hotel staff should have acted swiftly to control the disturbing situation. She immediately assured me that she will try her best to relocate me to a different floor and in the process she upgraded me to a Suite (I had a suite booking later during my stay) as there was no other studio room available that was not near to the ongoing wedding guests. My experience with the hotel reached another level from that point onwards as Shraddha Mam was at every step, handling our requests one after the other and finally I was able to sleep the night after once the room was changed. Talking about other aspects, the gym and swimming pool is pretty handy and functions well for both your swimming and gymming sessions while you're on a short holiday, both the facilities are not large by any stature of imagination but works well and gets the job done. Food is fair enough and staff in general is hardworking and attentive to your needs. The obvious call out is Ms Shraddha for her hospitality and courtesy she extended to us which made our stay from bad to full of joy, hats off to her ! Overall, I would have given a five star rating but the other staff manning the hotel has to learn to prioritise their guests convenience and security over everything else and should proactively take measures to avoid the escalation of issues I mentioned in my ordeal with that cheap wedding guests group who it turned out even stole stuff from Hotel and were later fined for it too :(

Arrived at the hotel with a welcome drink and a special welcome ceremony! Staff in the dining area was extremely helpful and nice. Mann the manager was a cute guy with the special moustache The room has all the necessities and definitely we don't need to ask for anything else. Tv has working channels and lights and heater in the room was working fine! I had a pleasant stay here! Highly recommended thou there wasn't any room slippers provided

I had a wonderful experience staying at Saurabh Hotel. The accommodation was comfortable, clean, and well-maintained, making it a perfect choice for my trip. What really stood out, though, was the exceptional service provided by Suparna. Her warm and friendly behavior made my stay even more enjoyable. She was always attentive, quick to assist with anything I needed, and truly went out of her way to make sure I had a pleasant stay. Highly recommend this hotel for both the great facilities and excellent service!

We had a nice stay at this hotel. The room and bathroom were very spacious but the shower didn't drain properly, which wasn't great. The staff from the cleaning, breakfast and porter teams were very friendly and helpful. However, the receptionists were a bit disorganised and lacked warmth at checkin time. We ordered room service for dinner and the food was great!

Today my friends and I booked a room, make my trip to Saura Hotel Arga but the staff who were there were asking us for extra money because we were 2 people and we had a friend and had to come and talk very rudely and the manager who was Mr. Mann was also talking very rudely and asking for extra money and food very poor smell. They were bad desk staff is also not good refund my money 2.8K plz is a my humble request. Thank you

Well maintained property and staffs are very helpful,kind and courteous. Specially Miss Shilpi ,Suparna ,komal. Front desk staffs helped us in doing quick check in process. Meals were delicious. Rooms were near and clean.

Best services with good staff. Front desk, reception staff quickly helped us with check in process. Food was tasty and yummy with multiple dishes and Restaurant staff was very good. Maintenance staff and HK staff was also very helpful. We stayed 2 Days with good location and pleasant stay.

The service was given by the all staff, rooms are perfectly maintained, we had a beautiful holiday over here. Our check in and check out procedure was fast. Specially front desk team was coorporetive special thanks to Mr. Mahesh, Suparna and komal.