My Booking ID is KW5Y5901. We went to the hotel by 11:45pm 22nd may 2022. We were not allowed to go inside by the hotel. They checked out our booking before we check in.The hotelier said that they didn't receive any confirmation of booking. But i have the mail confirmation and app confirmation. We were standing in front of the hotel. We couldn't find any other hotel also. We have paid in advance Rs.1019.00 and now standing on road. Called oyo customer care number many times. No one responded properly. Rather they put our call on hold. The hotel asked for 3000 before. Once after our queries,they shut all the doors. Both Oyo and 82442 SVVB hotels and resorts are fraudsters. How can you just like that show Check out status, when we were not even checked in and allowed to check in? I want my money back and what compensation you can give us for making us stand in the road in the middle of the night ( 11:45pm till 3am) we couldn't find any hotels to stay nearby.You have to pay for it. Such a worst experience with Oyo and the SVVB hotel. My rating is before one out of five.
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I just had lunch, it was fine and fullfill
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