Orchard Hotel Singapore

I stayed here for 3 days during my visit to Singapore. In terms of location, this hotel is very strategic, close to various restaurants and shopping centers. Unfortunately, the cleanliness of the hotel is not well-maintained. Starting from the hotel slippers that smelled terrible, to the bathroom tissue that also had an unpleasant odor. It was really frustrating. Not only that, the hotel room itself is too cramped, especially the bathroom. They forced a small bathtub into the space, which is unnecessary and only makes the bathroom feel even more cramped. Moreover, they don't provide mineral water. Instead, they only provide empty bottles that we have to fill with tap water to drink, which is absolutely inappropriate for a five-star hotel standard. Additionally, the hotel staff is not very friendly; only a few of them are welcoming and smile, while the rest are rude and unfriendly. The only thing I enjoyed during my stay here was the breakfast. Almost all the food tasted good, and the menu was quite varied.

The stay was enjoyable! Room service was fast and the food tatsed good! Had ordered the celebratory lunch and it was good! Great selection of food choices as well. Staffs were very professional and friendly in assisting us. Kudos to Naveen.

Had a wonderful stay at this hotel! The room was spotless, comfortable, and beautifully arranged. A special thanks to M. Durai for the excellent housekeeping -- the attention to detail truly made my stay extra pleasant. I really appreciated the care and effort.

One of the hotels I've ever stayed at. Very high spec, Attention to detail is top notch. Interior design is so well done. Absolutely no issues at all. Room service meals are also brilliant if you need food at any time. Will definitely be back at this hotel when I visit Singapore again.

Great staff service in general, prompt. And Iddin is very professional. Room has nice smell. Pool was abit cold.||Was given 1pm late check out. Appreciated. ||Breakfast was ok, but no hot oatmeal.||Wish shower gel was placed next to bathtub, not just shower.

Orchard Hotel has been my go to Hotel for many years and continues to provide excellent service. You are welcomed on arrival and feel party of the family. Great staff and special mention to Anna chambermaid who kept room immaculate through entire stay. Will return again Well done all Tony

I'm stayed here under corporate promo. Good: Carpark is complimentary just register at concierge. Aircon is cold. Swimming pool is clean and a separate small jacuzzi pool for young kids. Breakfast buffet variety is good and tasty. There's kids food section during the easter buffet. There's high chair and children cutlery during dinner but not during the breakfast. There's baby crib for kids. I like that there's anti slip mat for the bathtub. Wifi is stable. Can be improved: As I'm here under package, the dinner buffet as discussed in the email was included but the counter staff keep telling me they can't find my reservations. The tv reception is quite bad. Some tv channels take very long to load or don't work. There is no bathrobe. I can't wear a bathrobe to the swimming pool so had to walk wet all the way back to my room. The room is not very soundproof, can hear the sounds from next door.

Great Stay - Highly Recommend!||I had a wonderful experience at this hotel. The staff was friendly, the room was clean and comfortable, and the amenities were excellent. The location was convenient, and the food was delicious. I'd definitely stay here again!||Special thanks to Rose!