Regenta Resort Bharatpur

Our stay at Regenta Resort was comfortable... Room and Bathroom was spacious and clean. Room is equipped with all necessary Guest amenities. It's perfect place to stay if you want to visit Bharatpur Bird Sanctuary... It's 5 mins away by drive. Service is prompt and stuff is courteous and helpful.

The rooms have been recently renovated and are clean as of January 2025, which is definitely a positive. However, we were disappointed with the service. The staff seemed unresponsive and not very cooperative, especially during the night shift. Unfortunately, the food did not meet our expectations--it was overly salty, lacked freshness, and was often served cold. Overall, our experience with the food and service could have been much better. We hope the management addresses these issues to improve the guest experience.

Awesome place to stay. Large, clean rooms with all amenities. Personal beautiful balcony with a view. Decent food but very courteous and sincere staff. Breakfast was better than dinner. Completely decorated resort. Heritage look. Large parking space.

I would have given 0 stars to this hotel and its service. The hotel staff does not know anything and and are very unprofessional. The restaurant manager lady is rude and has no customer service knowledge. The towels and bedding were crap. We ordered food for room service and got it delivered after 2 hours. The food was not at all good. We were regent members and had complimentary breakfast and no one in the hotel knew their own promotions and we were told to go from one place to another. Worst experience even after paying a good amount for the rooms.

There is a snooker table, carrom and TT for show casing but you have issue cues, balls and racket like a laboratory student. :-D When I shared this feedback with reception he didn't say anything. Hilarious!!!

Looks of the resort from outside is very good apart from the proximity to Bird Sanctuary. What ails the property is its upkeep. Washrooms are leaky, mirrors broken,room cleaning not upto the mark. The breakfast and dinner buffet needs much to be improved both in quantity as well as quality.

The hotel is clean and comfortable, with good-sized rooms and helpful staff. The food is tasty, and the location is convenient for exploring nearby places. The service is friendly, making it a nice place to stay. A good choice for anyone looking for a relaxing and easy stay.

The hotel, Regenta Resort is part of the Orchid Hotel group and it ensures a minimum level of hospitality. The hotel is located on the Agra Jaipur road, about 6.5 km from Gate No.1 Keoladeo Bird Sanctuary. The hotel building is imposing and looks neat. There is enough space for parking and the front lawn is quite large. Once you enter the building, the grandure of the reception hall is awe inspiring. Our check in was processed without any hassle and we reached our room with our luggage. The rooms are larger and spacious with a private balcony. The attached toilets are also clean and have running hot & cold water. The food and beverages spread are decent at its inhouse restaurant, Pinxx. The hotel has a play area, with a snooker table, table tennis and carrom boards. It also provides complimentary access to its Gym and the swimming pool. The property is advertised as a 4 star one. The building, rooms and the facilities offered justify the rating but the services offered are of 2 star rating. We were not provided a welcome drink during checkin. After we complained, some soft drinks were served in our rooms. We were allotted rooms on the third floor. One of the rooms had an unbearable damp stench. The staff was reluctant to change the room and only after some arguments did they agree to change the room. The alternative room was on the second floor. The furniture was not properly dusted and the upholstery was damaged in some places. Room slippers were provided in one room and not in another room. Tea and coffee kits were provided but the holders & stirrers were dirty & stained. Cookies, which are usually available in all four star properties, were absent. The towel rack was missing in one of the toilets which was installed after complaint with the front office manager. The stained towels were also replaced. The complimentary wifi speed was not adequate and only one device could be connected in a room. The complimentary breakfast timing is from 7:30 am to 10:30 am. Most of the tourists visiting the bird sanctuary leave at around 6:30 am and return by 11 am. Thus most often they are unable to take the complimentary breakfast. Hence it is suggested to book rooms without breakfast. On our request, the hotel did provide us boiled eggs & some fresh fruits at around 11:30 am in lieu of the complimentary breakfast and allowed us to check out late after 1 pm. All in all, the experience we had could have been better but it may happen in a small town like Bharatpur. Bharatpur has a dearth of good hotels and it is advisable to research and book a good hotel first.