City Palace

Very neat and clean rooms with great hospitality, staff very cooperative, politely, location in market everything available at door step

A Nightmare Experience at Hotel Plaza: Unwanted Guests, Unprofessional Owner, and Unfair Charges My recent stay at Hotel Plaza can only be described as a complete nightmare. From the moment I arrived, it became abundantly clear that this establishment lacked even the most basic standards of hospitality. Not only did I encounter insects and spiders in my room, but the unprofessional and arrogant behavior of the owner, along with their unfair demands for additional payment, made for an utterly unpleasant experience. Upon entering my room, I was met with an unwelcome surprise--an infestation of insects and spiders. It was evident that the hotel had serious cleanliness issues, as the pests freely roamed around the room. The sight of creepy crawlies crawling on the walls and scurrying across the floor left me disgusted and uncomfortable throughout my stay. It is simply unacceptable for a hotel to neglect such a fundamental aspect of guest comfort and well-being. Adding insult to injury was the owner's unprofessional and arrogant behavior. When I approached them regarding the insect and spider problem, instead of offering a genuine apology and a swift resolution, they adopted an air of superiority and dismissed my concerns. It was disheartening to be met with such condescension and a complete lack of empathy. Their behavior only served to further exacerbate the already unpleasant situation. To make matters worse, upon my arrival at the hotel, I was informed by the owner that my room had been changed due to my delayed arrival. This change was made without any prior notification or consent on my part. To my disbelief, the owner then had the audacity to demand additional payment for the supposedly upgraded room. This demand felt entirely unfair and unjustified, as I had made my reservation based on the room originally assigned to me. The overall service at Hotel Plaza was nothing short of abysmal. The staff demonstrated a lack of attentiveness and professionalism, further contributing to the negative experience. Basic requests were ignored or met with indifference, and there was no genuine effort made to rectify the issues I faced during my stay. In conclusion, my stay at Hotel Plaza was a complete disaster. The presence of insects and spiders in the room, coupled with the unprofessional and arrogant behavior of the owner, created an atmosphere of discomfort and frustration. To make matters worse, the owner's demand for additional payment after changing my room without consent was wholly unfair. I strongly advise against choosing this hotel if you value cleanliness, professionalism, fair treatment, and a positive guest experience. There are undoubtedly superior alternatives available that prioritize guest satisfaction and uphold the standards of hospitality.

Worst hotel wid worst manager..They don't provide key of d room and also no free water. Bedsheets and pillow are very very smelly and stinky..No hygiene and very poor management... Plz avoid this hotel if u can

Please, I need my money back. My booking was from 12-18 July 2024. They have changed the price that was on the reserving site. The plumbing is of a very bad condition, the recipient is arrogant. 1 hour before I go out of the room for check out, he has switched the A/C off, he forced me to pay tips. Please I need my money back.

Dirty and unhygienic rooms, I was completely tired when I reached the hotel and needed some rest therefore opted to stay even after checking the room condition with hope that I just need to be here for 6 hours but that was a bad decision. The bed was dirty and uncomfortable. Not recommended, don't make your trip ruined by choosing this room.

Very neat and clean room staff very good

3rd class rooms with a freak (sanki) owner. I booked AC room owner cut electricity deliberately during night at 2 AM. Behave like a mentally disturbed person.. Did not provide water botal, soap, bathroom sleeper. There was a room with full of mosquitoes and cockroaches. Please never go in this hotel..

*Do not book CITY PALACE, Trishal Road* This hotel is the worst one I have ever stayed at. The staff is terrible, especially the front desk person who were rude and indifferent. I visited with my family, but they showed no consideration for our needs. The rooms are of extremely poor quality, with broken AC, bathroom taps and beds infested with bugs. Due to the unsatisfactory conditions and the disrespectful treatment with my family. I strongly advise anyone planning to visit Chandigarh to avoid City Palace on Trishal Road. The landlord, who wears a wig, proved to be untrustworthy and only focused on making money rather than providing quality service. This review reflects my personal experience, and I encourage you to make your decision wisely when choosing accommodations for a peaceful stay.