The Imperial Poonam Hotel

Last year, I attended my brother's wedding at this hotel, and it was truly an amazing experience. The venue was both luxurious and well-maintained. The food was delicious with a great variety, and the service was excellent. There was ample space to accommodate all the guests comfortably. Overall, it was a perfect setting for a grand celebration. Highly recommended!

I booked for 2 nights, due to an error in booking, only stayed one night. The staff is very friendly, very welcoming, the rooms are acceptable, the washroom sink was slightly blocked, and the fridge was not turned on. Kettle, open tea bags ( no sealing cover), no spoon or stick to mix powdered milk. Rooms were clean. I highly recommend their restaurant for excellent food & services. I even visited when I stayed in a different hotel. Overall it was just a little below my expectations, but very affordable for what they provided. Right next to the (100ft/30M) IndoCanadian bus stop, if you are coming from Delhi airport and you need a safe place for the night.

This is a great hotel, right on the edge of the main Phagwara bazaar, etc. As a location, you can't go wrong as everything is a very very short walk away, be it shopping, drinks, food, whatever.||The hotel it small which makes is pleasant and for the staff to manage, its got a great rooftop bar which I only discovered a day before I left and a really nice bar on the first floor. The restaurant behind reception is small but pleasant, I only used this for breakfast as ate elsewhere for lunch and dinner.||The staff at this hotel are excellent, nothing is too much trouble, you only have to ask and they will respond. On one night I wanted to watch a UK football game, Villa v Liverpool, I asked at reception and they sent someone up to check, only to find it was a paid for channel, now bear in mind this was 11:45pm, the chap got on the phone and managed to secure the channel for me for the night, and it cost..........19 rupees! This was the same for any request, be it more water, help with a stuck lock or just general questions, always on hand.||I had two rooms booked, one I did on Booking.com and the second I contacted them directly and they contacted me back on WhatsApp and reserved without a deposit (advance).||Things to note:|- Hot water is timed, so its not on during the day, they usually turn this on at 5am, so any shower before that or say after 10am will be a cold one, unless you ask for it to be switched on, which they are more than happy to do.|- This hotel has a function room downstairs, during my stay there were two parties every day, this isn't a problem during the day, but be aware they continue to midnight but that's it, they stop then, the speakers to cause the whole hotel to vibrate somewhat. |- Breakfast isn't a full English, but it full Punjabi so I am not complaining, just setting others' expectations. I will eat paronteh all day everyday.|- Some times the doors can be a bit of a pain to open as they get stuck, but the staff will happily come and help out or resolve.|- WiFi, whilst it works fine when connected, in various parts of the room it just bombs out, but that's not a major issue.|- Transport - the reception staff will happily order you a car (at your expense) or alternatively for local travelling as soon as you get out the hotel you will find plenty of auto-rickshaws at a very good rate. Still, don't feel you can't haggle, please do. I was regurlaly paying about the equivalent of PS1 (100 rupees) for a trip which was around 10 - 15 mins away.||All in all, I would happily stay here again, its a very convenient, compact and comfortable hotel. I had a single room which had a king/queen bed, for a solo traveller its more than ample, so I haven't tried or seen the other rooms. Fresh bottled water is topped up daily, rooms made up daily or on request.||I really found this to be a bit of a hidden gem as its not a main stream hotel and is nicely tucked away off the kerbside.

We popped into the hotel as we were shopping in Phagwara. We visited on two occasions. The menu had so much choice from mexican, pizza, fruit salads etc. The chefs were visible and were wearing hairnet's. The staff were very helpful and advised us well. Cleanseness was good as they wiped not only the top of tables, but the sides too and this was followed by sweeping under the table. The loos were clean. I didn't get a chance to ask what was used to pickle the onions (pink). Would love to know.

Nice atmosphere Lots of parking space but unfortunately food quality was below anverage Ordered veg soup and that was like veg curry Over priced Cleanliness was okay

Nice property in Phagwara. Behaviour of Srishti at front desk is really nice. Tilak Raj Banquet Manager make sure that your event goes smoothly. Great work Hotel Imperial Poonam Team

Awesome Hotel for stay. Very nice management. General Manager Mr. Suresh Sharma is very corporporative person. Front desk staff very nice. Nice rooms & and amazing food quality and also good service. Keep it up The Imperial Poonam

Buffet was not good i mean the service was nice but some of the food and specifically chai was garbage please look into the matter