Hotel Aura Grand Amritsar by Levelup Hotels & Resorts

Here's a heartfelt compliment for Jobanjit "I would like to express my sincere appreciation for Jobanjit's outstanding hospitality and warm behavior during my stay at Hotel Aura Grand, Amritsar. His professionalism, kindness, and attention to detail truly made my experience exceptional. From the warm welcome to his willingness to go above and beyond to ensure a comfortable stay, Jobanjit's dedication to guest satisfaction was remarkable. His courteous nature and genuine care made me feel truly valued. Thank you, Jobanjit, for your wonderful service - you are an asset to the hotel!"

We reached out to them on a very short notice for an early check in, they were generous enough to allot a quick accommodation. The hotel room was clean, spacious and bright. The staff was helpful and humble. Would recommend staying here if visiting Amritsar

Food area very unhygienic, toilet and kitchen in same area, no staff there is no question about support, took language by self to room, very dirty dining area with bugs and flies. Wrong and promoted reviews I can give negative star if I could. Hotel was very bed. Dirty toilets, no staff, we have to carry language ourself. Very congested area. No parking area. Only two towels were provided for booking of 4. Extra mattress was provided at 11:45 after requesting too many times. When we were living the hotel my 9 year old son has to use washroom on ground floor he see that toilet was full of shit.... he was shocked. We have never seen this type of dirty hotel.

Deluxe room is not at all in a good condition. This cannot be a 4 star property. Window AC broken and when you switch On the AC it will make lot of noise and you cannot sleep. The room size is 5x5 box. It gives feeling that you are leaving in a matchbox room with no facilities. TV not working, you cannot even walk in the room. I think the hotel management should look into it and improve the quality of rooms as 4 star hotels. For me it was my worse experience. As a costumer I request you to upgrade the quality of room. Thank you and all the best.

pathetic and horrible ! we were group of 8 and had booked 3 rooms based on reviews and star rating I should say the rooms are sub standard and no way this can be a 4star hotel All the rooms had issues. Room didn't had set top box .AC had issues and rooms are too suffocated. No parking facility .One of the room key was not there and had to depend on room service every time .Food was below standard.All and all pl avoid this hotel and don't get carried away with 4 star rating

There were cockroaches in our room. Also we had to place multiple calls for a bottle of water plus we were provided with wet towels instead of clean and dry towels. Pathetic service. They have good ratings as they ask customers to give good ratings during final checkout.

The people and food there is good, however, the location of the place is extremely filthy. Also, the rooms plus the things provided such as towels, bedsheets, pillows are not cleaned. We also got insect bites [all 3 of us] so there are many insects there in the room too.

1. No one was there to take language when we arrived|2. No dental kit. We had to ask for it.|3. Bed mattresses were horrible |4. No soap in soap dispenser |5. No bottle opener or ice available|6. Refrigerators were not working in any rooms|7. Bathroom door lock was out of order in 1 room|8. Room service was extremely slow|9. Towels were pathetic in quality|10. The location was horrible no big vehicles can enter easily