hottel saantaanaa Hotel Santana

Terrible Experience - Avoid This Hotel I had an extremely disappointing experience at this hotel. They refused to provide a GST bill despite taking payment. When we returned late at night, the hotel was completely locked without any prior intimation. We were left stranded outside with no staff present, and nobody answered our calls. To make matters worse, they demanded extra money in the morning because we were 10 minutes late for checkout. No refunds, no professionalism, and absolutely no regard for guests' convenience. I would never recommend this place to anyone.

My experience was moderate. The behaviour of the receptionist staff was arrogant. The food quality was not satisfactory. The rooms of the hotels are not as luxurious and clean as the surroundings of the hotel. They only maintain their outdoors beautifully but do not fully care about their rooms and bathroom.

Bad service Awful Experience: My stay at this hotel was really unsatisfactory. They will charge extra for bill, they declined to issue a GST bill. Without information at reception the hotel was fully locked when we got back late at night. Our calls went unanswered, and we were left outdoors and had to stay in other place which made things worse. In the morning, they did not agree to refund our money or even did not left us to stay. No professionalism, no refunds, and no consideration whatsoever for the convenience of the guests. I would never suggest this location to others.

This Hotel stands out as one of the highly recommended hotel in Puri. Hotel is rated 3.9 out of 5, which is considered as very good. From all the Budget hotels in Puri, this property is very much popular among the tourists. Hotel Santana stands with a view of eternal ecstasy of palace and down the paradise under sunlight & shade, spreading across its services of hospitality in an exotic relaxing palace with spacious rooms, traditional & modern cuisine prepared with indigenous ingredients, open surrounding casual atmosphere with splendid divinity, an astounding terrace that sees the long stretched blue bay. An International library consisting 2000 books, a tribe tour travel agency with foreign exchange facility with an exotic open bar etc.

Probably the worst stay I have had in my lifetime. AC not functioning properly. Staff is very arrogant. They act as if they are doing us a favour by letting us stay in their hotel. Too far from everything. Food quality is worst. Toilets are the worst. Full of smell they are. Overall experience very very poor. They are fooling people and looting them. Not at all suggested. Waste of money this hotel is.

Awesome place good service Good location also Plz do visit

Worst service. Please don't book room here. Hotel is in interior side of puri. You have to travel 3 km for Temple and beach. Worst rooms. Not cleaned every day despite several request. No service. Intercom not working. Food is Worst. They served me same food in Morning and evening. It seems once cooked and served throughout the day. It took 3 hours to get simple food. Behavior of staffs are not good. AC not working properly. They switched off the AC. You have to call them everytime by phone to switch on the AC as intercom is not working. Total waste of money. Worst hotel experience in Puri.

Staying at this place had its own merits and demerits. The stay was overall good and pleasant. Reviews Rooms: 3.8/5 Cleanliness:3.8/5 (but they clean immediately if you ask 'em) Food: 4.2/5 Ambiance:3.9/5 Maintenance: 4.5/5 Staffs: 4.7/5 Price: Moderate Good side about the hotel 1. Gives you a full old place turned into hotel vibes. 2. Affordable for last minute booking 3. Has a beach nearby in walking distance but not the main puri beach. 4. Gives you fresh food everytime you order. 5. Staffs are really kind and does their job properly (improvement is still suggested) 6. They even help you for the Darshanam at Jagannath Temple. 7. Tomtoms and tempos are easily accessible. Not-So-Good side of staying at this Hotel 1. The hotel is completely other side of main puri beach. 2.You have to take a tomtom for 100 each time to go to the market or beach or anything from the main touristy part of the city. And while returning they charge you insane money to get till this hotel. 3. Food is great, but curries in veg thali menu should be changed for each day atleast. 4. Wall damps should be fixed. Thats what brings the rating down. The windows should be opened timely for ventilation. These place is insanely windy and will make the room breathable. 5. Mosquito repellent should be provided. 6. Cupboard hangers should be off good quality. The one got were broken and deshaped. 7. Keep drinking Glassess in each rooms, even if you don't provide free water. (Its basic) 8. Chec-in and Checout timing, its 8AM 9. Breakfast is not free here, so change that in your abouts. Rest its really a good vibey place.