Museum Apartment Hotel Wellington

This is an odd place. It has its good people and bad. Its apartments are adequate ( though they lack salt, pepper and oil which if you're going to have a kitchen is a must). The air con is noisy. On our first morning I found the bathroom floor awash with water. It was a Sunday but JC, on reception was quick to report it and get us fresh towels( if used ours to mop up the flood). On both afternoons we came home to an uncleared room. No idea why that was the case as they weren't busy. The washing machine left both me and reception guessing as to how to use it. The Tara's weren't replaced nor was the sugar. Little but annoying . When we arrived I asked if we could get some dry cleaning done( we had in the QT in Aukland). Even though they share same reception, same eateries and bars, same concierge and same name on the door keys, I was told by reception that that device is only open to guests of QT, not the apartment section. Odd. The rooms are quiet , the beds ok. The TV viewing is pretty bad. ( not their fault ) The wifi works ok. And since we reported the flood there's been no other incidents in the bathroom. Despite JC there are too many reasons why I won't stay here again. In fairness I should add that after I posted this the manager called me to say he'd shared the post with senior staff and his team were committed to doing better. That's pretty impressive.

Located inside the same building at the QT Hotel, the Museum Apartments are a well hidden gem. The rooms are comfortable and quite spacious for the price. The artwork throughout the hotel is genuinely interesting to look at and a bit quirky too. The service is excellent, both at reception and the bar. Museum apartments are also well located, being just a short walk to the waterfront, plenty of restaurants and shops, as well as the actual Wellington Museum. I would highly recommend them if you are staying in Wellington.

Hotel: Museum Apartment Hotel Wellington||Add: 90 Cable Street, Te Aro, Wellington 6011||||We had a smooth and pleasant experience through-out all cities across NZ.||Everyone we engaged across our trip are truly a great representation of the people of NZ.||||Sadly, not the case at the Museum Apartment Hotel at Wellington.||And remains as our one and only terrible experience in NZ.||Big regret staying here, as we thought it was a reputable hotel.||||Our check-in experience was terrible, ruined our sentiment a little bit and wanted to escalate it to the GM that same morning, but decided against it, to not let this individual spoil the rest of the day for us. ||||The Duty Manager's (CGS) unkind and rude behavior was unwarranted. We were more than appalled to learn later that he was the Duty Manager (we originally thought he was just part of the reception crew), as he is not qualified nor trained and highly immature for that important role. He failed and did not deliver as the Duty Manager. His colleagues are far better suited. Worst experience with any Hotel personnel (globally). ||||Shame on the Hotel's General Manager (CM), who seems oblivious to the public view of this individual. Evidently, from reviewing the google reviews (post stay), we are not an isolated victim of this Duty Manager at the hotel and yet he is still allowed to repeatedly treat guests in an unprofessional and unethical manner. He lacks work ethics, and he simply cannot deliver what he says he will do or even expected to do. An epitome of a bad apple in the crate. ||||This specific Duty Manager (CGS) - he exudes aggression and is unapproachable. Whilst walking towards the check-in counter, we could feel his negative energy. We were trying to angle for the lady to assist us, however, he elected to respond to our check-in. No smile, does not look up from his screen, continues to sound sour and monotonous at 9:30am in the morning. If you ask him a question related to your stay, he gives "parrot responses" and responds in a negative tone. He has zero client facing skills and should not be front office. Feels like he is unhappy with his job, nevertheless, he should not take it out on the guests and just find something else that he wants to do. Highly recommend he finds something that does not involve engaging or conversing with other humans.||||1. Check-in: 0/5 (We would rate them negative (-5), purely on our experience with that Duty Manager (CGS) at 9:30am)||2. Room: 1/5 (Dark, Gloomy, hazardous vases on side tables positioned for you to accidentally drop them, recommend you move them to safe corner on the floor, and place them back ahead of check-out, full of fancy looking impractical furniture, only the bed was practical)||3. Room Amenities: 5/5 (They have everything relevant and in good condition)||4. Check-out: 5/5 (Smooth and thankfully another person attended to us)||5. Location: 5/5 (Walking distance to museum, tram, city-centre, popular restaurants)||6. Will recommend this hotel to friends: No and will not stay here again.||||Strongly request the Hotel GM (CM) to observe/review this individual and make relevant changes, especially, as we are not the only victim of this person's lack of work ethics. Furthermore, this one individual's negative behavior diminishes the good work and credibility of the institution, brand and the rest of the employees.

Great stay, special shout out to Angus for his amazing service with a smile, offering to help with our bags and jump my car with a flat battery as we were heading to the airport. Everything you need in the room except for no extraction fan in the bathroom, making it hard to dry towels and lack of places to hang anything to dry. There's a washing machine/dryer in the room but take 6 hours to dry and even then anything that goes in isn't dry. The maids who do room service could be more smiley to guests. If I could give any valuable feedback to make the stay complete, having extra towels in the room on the first night, an extra light blanket, a window for fresh air and an extractor fan and clothes horse to hang wet things on would be awesome, even a set of scissors would be handy. Really appreciated the valet parking lady assisting even though she wasn't supposed to, with our car out on the street that we couldn't move due to drinking. Thank you for the service. Overall would def stay again

Stayed in Christchurch for 1 night at the Museum Apartment Hotel in Wellington. Saw many bad reviews from tourist and even local people and was quite hesitant. For an apartment hotel it was quite average they lobby itself was much more beautiful compared to the room designs. Could also tell the staff there were snobbish but it was just for a night so not much complains. But one thing to note is the place is abit easy to miss and not easy to find the car entry during the night.

We stayed at the Museum Apartments in Wellington for 7 nights, booking a 1-bedroom apartment directly through their website, which offered the best rate. The location was absolutely perfect, close to everything we wanted to see and do in the city. Overall, the stay was enjoyable, but there were some frustrating issues that dampened the experience.||What we liked:||- The room was nice, with a comfortable bed and a fantastic bathroom featuring a spa bath that we absolutely loved (The shower didn't work properly; we couldn't switch between the two shower heads. However, this wasn't a major concern for us, as we mainly used the bath).|- The pool and jacuzzi were great. The gym was decent, though it got a bit hot on sunny days.|- The continental breakfast at the Hippopotamus restaurant was great, well-stocked with a variety of options, and the views from the restaurant were very enjoyable.|- The WiFi worked perfectly throughout our stay.|- The reception/lobby area is like a museum, creating a really nice atmosphere that was pleasant to view and made the experience feel unique compared to other hotels.||What we didn't like:||- $10 sustainability initiative: The hotel offers a $10 per night credit if you opt out of daily room cleaning, presented as a sustainability initiative. We decided to take advantage of this and requested cleaning for just one night (as per their T&Cs, rooms must be cleaned at least once after three nights). Since we stayed 7 nights and didn't request cleaning for 5, we expected a $50 voucher to spend at their Hipopotamus restaurant. However, at checkout, only 4 nights were credited.||When we questioned this, the staff claimed we couldn't claim the first night because the room was already clean, but this was not stated in their T&Cs and doesn't make sense. While it's reasonable that you can't claim the last night when checking out, excluding the first night felt arbitrary and unfair. It left us feeling frustrated, as we had made the effort to participate in the initiative but didn't receive the full credit we expected. It wasn't about the $10--it was about the staff not understanding or following their own policies/initiatives.||- Dishwasher not working: as other people commented as well, we had some issues with the appliances... The dishwasher didn't work, and its door was loose. We reported this on the second day, and while the door was fixed, the dishwasher remained non-functional. Despite following up, we received no further response. This was especially inconvenient for a 7-night stay, as we cooked dinner most nights with small kids in tow. ||- Knife request: We requested a sharp knife from reception for cooking. They said they'd provide one but didn't follow through. After waiting over an hour and following up with no reply, we had to make do with a butter knife, which was far from ideal. ||- Cleanliness: While the room was generally clean, certain areas like the TV stand, window sills, and some shelves were quite dusty, suggesting they hadn't been cleaned in weeks.||Overall, the hotel has a lot of potential, with comfortable rooms, excellent amenities, and a perfect location. The unique museum-like reception area added a special touch to the stay. However, the lack of response to guest concerns, poor communication about policies, and lack of attention to detail in cleanliness/appliances were disappointing. If these issues were addressed, it could truly be a standout place to stay.||Would we stay again? Possibly, but only if improvements are made.

Left feeling exhausted after 4 nights with no sleep. That was due to the clunky old air con...which was either on or off, and only slightly adjustable temperature. So if on it sounded like a jet engine next to the bed, and if off it was stuffy. Was told that all rooms air cons are set to high blast of fan. No sofa in room as stated in facilities. Asked about that too, and when arrived back, they'd left a grotty table chair. Nice...NOT.|Room service arrived late every day...usually when we'd arrived back after a whole day out. Light dimmer didn't work, needed a torch to read anything. Washer and dryer worked well. Overall very disappointed with customer care and service. Won't stay here again

A hotel for Wellington! Very arty with some interesting art in the bars and reception areas. However the lighting is very subdued, ie dark! We had an issue with no hot water on our last day, which unfortunately they tried to fix, but weren't able to fix in time for a hot shower, but we were compensated for the inconvenience.