InterContinental Wellington by IHG

Superb hotel with amazing staff! You cannot go wrong with the Intercontinental and this location was gorgeous. Rooms were spacious and clean and bed was incredibly comfortable. The TV had more channels than I have ever seen at any other hotel. The indoor pool is nice as well as the sauna. Breakfast is a really nice spread with many options. The location is walking distance to the downtown area, maybe about 10-15 minutes walking to Cuba Street. Highly recommend!

We stayed here for four nights with our kids, and it was such a lovely experience overall. The location is absolutely unbeatable. Te Papa, the waterfront, the playground, supermarkets, pharmacies, and even the cable car are all 10minute walk. It made getting around with children so easy and stress-free. The hotel's signature Buzzbee High Tea was a highlight--fun and eye-catching for the kids, but also genuinely delicious and beautifully presented, even for adults. A real treat for the whole family. Our room was spacious and comfortable, which made a big difference during a longer stay. But what really stood out was the service. While the check-in staff weren't the warmest at first, the rest of the team more than made up for it. The restaurant and lobby lounge staff were particularly kind and welcoming, and the valet/concierge team was absolutely outstanding--friendly, helpful, and always ready with a smile. Breakfast each morning became something we looked forward to, not just because of the food but because of the warm atmosphere created by the lovely staff. It was a wonderful place to come back to after each busy day, and we left with such good memories. We'd definitely love to stay here again.

Truly a memorable stay for us. We had a room with club access and the club itself had a beautiful view overlooking Wellington wharf. Food was high quality and well-cooked by accommodating chefs The most important thing that highlighted our stay here was their staff. Everyone was "genuinely" nice snd lovely people. Highly recommend and we would love to stay here again.

The hotel is in a great central location. ||Our premium room had a nice view overlooking the harbour together with access to the Club Lounge. There was nothing particularly special about the room although we did find the bed quite comfortable (maybe too soft for some). ||The Club Lounge on the 7th floor had a very relaxed ambience and excellent staff. They served breakfast in the mornings which included a chef who would cook anything you fancied. They also served a very good afternoon tea which included a tiered selection of sandwiches, scones, and sweet treats. And in the evenings it was a selection of canapes together with wine/cocktails. ||The hotel also featured a nice Spa area which included a heated indoor pool, jacuzzi and small sauna. The gym was pretty good too and featured lots of free weights. ||Highly recommended if you are planning a stay in Wellington, especially if you reserve a room with Club Lounge access.

A nice hotel with loads of potential in a great location. The rooms are well appointed and of a reasonable size with Le Labo toiletries offered. Here's my gripe...cleanliness is a big challenge here. Our room had food scraps scattered outside the door in the hallway, as though someone had left their room service tray outside their room for collection, but most of it ended up on the carpet by the time it was picked up. And it stayed like that for the full time we were at the hotel, in spite of advising the staff on the ground floor twice. Even raising this with the clearly disinterested manager who promised she'd get it fixed immediately, had no effect. We had a drink in the bar on the evening of our arrival, the table and carpet where we were seated near the window was covered with food scraps and crumbs. It hadn't occurred to the bar staff to clean it, so clearly no initiative, but they did whip out the handheld vacuum once I asked them to. This really isn't good enough IHG staff. Look at your sister hotels in Asia and beyond, this shabby approach to keeping the surroundings pristine should not be the benchmark. Come on NZ, you can do better. And here's a thought, you've got a wonderful, attentive and enthusiastic young man who was at the concierge desk on the afternoon of March 1, around 2pm. Promote him to manager, as the incumbent really isn't remotely interested in customer feedback or maintaining a high level of professionalism to represent the hotel.

The service was impeccable throughout. Great room. Excellent facilities. Comfortable furniture. Travelled many countries but can truthfully say this was the best hotel experience I have ever had. Many thanks to all the staff on their professionalism and helpfulness. We will be back.

We had 6 nights here and thoroughly enjoyed our stay. Our room was a bit tired but was spacious, had a fantastic view and was very comfortable. The Club Lounge access was a highlight - nice quiet space overlooking the harbour with great breakfasts and snacks/drinks at other times. There is also a well equipped gym & pool/spa. The stand out feature of our stay though were the staff. Everyone we dealt with was so friendly and helpful. We had many chatty encounters with a number of the staff and really felt at home there. Valet parking was well worth the cost.

From the moment we arrived the excellent service started. We stay here yearly in March but we had to wait till April this year as we got married in March. But the night was made special with a complimentary bottle of bubbles and a beautiful sweet treat platter served to our room. Was absolutely perfect and I'm not sure if we were upgraded to the club lounge but the breakfast services we received was outstanding. Just another beautiful stay, with warm friendly staff that offer outstanding quality in service. So thank u again