Copthorne Hotel Wellington Oriental Bay

The meals, especially breakfast and dinner, were delightful, and the bar staff added a nice touch to the overall experience. The stunning harbor view was a bonus during my 6-night stay. I had paid for breakfast in advance, expecting a hassle-free checkout. However, when I arrived at the reception to check out, I was informed that I had not paid for two breakfasts. I explained that I had covered all my breakfasts for four nights and that everything was paid. Unfortunately, we were in a rush for our train, so I reluctantly paid again for the extra breakfasts. Once I got home, I contacted the hotel to clarify the situation. I reiterated that I had paid for everything and questioned the additional charges for two breakfasts when we had only enjoyed four nights' worth. The manager assured me she would investigate, but I did not receive a follow-up. Upon calling again, I learned from the reception that there had been an error; I should have only been charged for four breakfasts. Despite recognizing their mistake, the manager offered no apology or discount, disappointing us. This experience underscores the importance of proactive management in addressing such issues to ensure guest satisfaction and trust. Your feedback is crucial in shaping the hotel's service standards.

We booked a junior suite, the room and corridors were freezing cold on our arrival. The hotel overall, including the room is dated, scruffy and in need of decorating and refurbishment. For nearly $400 per night the room resembled a motel room, basic kitchenette, cheap tea/coffee options, no mini bar. The bathroom had a spa bath, no bubble bath, and the available bottle of soap was screwed down so couldn't be used in the bath. We booked a table in the restaurant, which was mediocre, the food arrived after 10 minutes of ordering, before the drinks had even arrived. Certainly not a leisurely dining experience. Very basic fish and oven chips cost $40. We went out for the evening and returned to the hotel just after 10pm, finding the bar was closed on a Friday night. We live in Wellington and regularly stay in town, this is by far the worst hotel we have stayed in in comparison to other Wellington city hotels. On checking out I would like to have been able to share my thoughts and was waiting for the "how was your stay" question, unfortunately this wasn't asked and with minimal communication from the reception staff we left. I would certainly not recommend staying at the Copthorne, there are far better and more inviting places to stay in Wellington.

The meals, especially breakfast and dinner, we're delightful, and the bar staff added a nice touch to the overall experience. The stunning harbour view was a bonus. When I arrived at reception to check out, I was informed that I had not paid for two breakfasts. I explained that I had covered all my breakfasts for four nights and that everything was paid. Unfortunately, we were in a rush for our tain, so I reluctantly paid again for the extra breakfasts. Once I got home, I contacted the hotel to clarify the situation. I reiterated that I had paid for everything and questioned the additional charges for two breakfasts when we had only enjoyed four nights worth. The manager assured me she would investigate, but I did not receive a follow-up. Upon calling again, I learned from the reception that there had been an error, I should have only been charged for four breakfasts. Despite recognising their mistake, the manager offered no apology

Very disappointing. Booked as a Millennium member. To get to our 8th floor room required two separate lifts and a walk though the dining/bar area. Scuff marks and dings everywhere. Piles of dirty laundry bags still sitting in the lift areas at 2pm. The room itself was very basic and very tired. Cheap motel vibe. Bathroom tiny. A kettle and not much else. No mini bar. The iron leaked everywhere and had to be abandoned. On return to our room that evening the room was way too warm. By midnight we were frantically looking for the air con. There is no air con. Ended up having to open the sliding doors to the May night chill and turn on the freestanding fan (which then clacked all night) to try to cool the room down. Couldn't wait to leave and won't be back.

Nice modern hotel, close to Te Papa and groceries at New World, harbourfront walk. Had a lovely waterfront view and I always like a bottle of fresh milk for tea, absolutely hate those stupid creamer plastic cuplets the cheapos give. Nice amenities. Nice breakfast too. Only cons for me is that same-ish decor you see nowadays; grey or black or white or beige with a plop of colour. That view, though, made me very happy.

Location was perfect. Beautiful views and close to the beach and city. We stayed for 4 nights and it seemed that the cleaners don't service the rooms that are occupied until after they have cleaned the vacated rooms... which meant by the time they got to our room it was after 2.30-3.30 and by then it was too late....and we were back in our room. Since check in isn't till 2pm I would expect the rooms with people that are staying longer to be serviced first. There were no robes.... Which I would expect for a Millennium Hotel. The carpets look rough and the inside of the rooms and out in the hallway are really shabby along with the walls and doors, seen better days. Nice comfortable beds. Breakfast would be hit and miss.... A lot of things in both the hot and continental sections would run out and take forever to refill. Something as simple as the bread and a lot of the time the fruit and pastries wouldn't get refilled and we would get sick of waiting and leave. Lounge area really nice for a drink and to look at the view.

My experience here was generally good. Breakfast was good (although they ran out of plain yogurt our third day there); coffee was plentiful, not always the case in NZ. Our meals in the restaurant were pretty good, though service at lunch was pretty slow.||Our room was on the 8th floor. The layout of this hotel is a little different. You enter on ground floor, take the elevator to 7 for the restaurant and bar, and then a different elevator to the upper floors, which are in the back. The hotel is built into the side of the cliff (which is kind of cool); the result of this is that our 8th floor room looked directly into the front window of houses at street level behind us. Generally not a big deal (we weren't paying for harbor view), but there is no A/C. Hotel was kind enough to include fans, but without the sliding glass door and curtains open, there was no cool air to drawn in. Even with the door open and the curtain pulled back and the fan on, mostly not below 26 degrees C and never below 24. So it was not ideal, as I like it about 21 when I sleep, and prefer to close the curtains.||Other than that, the room was a little cramped (queen bed + twin bed), but pretty comfortable. Beds comfy. Hot water plentiful and water pressure good. Hair dryer and plenty of towels. Somewhat outdated but clean. Location was great. Being able to walk up and down stairs from room to restaurant was nice.||I was on a group trip, and understand why they chose this place. It was OK but I probably would not book this for myself due to the lack of AC.

If you want amazing views then this hotel is perfect for you! We stayed in a deluxe harbour view room and got to see beautiful sunsets every night, as well as watching all the boats come in and people enjoying Oriental Parade during the day. It's just a short walk to the waterfront, local cafes and shops plus Te Papa so a very convenient location. The staff were obliging, the rooms were clean and modern. I consider it to be good value for money.