Courtyard Mahwah

Such an amazingly pleasant experience. Each of the staff members I spoke to during the 4/18-4/20 weekend was polite and helpful. Vilmari's customer service was exceptional. She was knowledgeable, friendly and accommodating when I had to make some minor adjustments to my stay. I can't thank her and the staff enough for the outstanding service. Can't wait visit the area again

If you ever find yourself within Mahwah, and you need a place to stay, this hotel is pretty good! I came here to watch the Sheraton implosion. While they weren't able to get my exact requested room, they made up for it by upgrading my room to a suite for free!

Friendly staff and helpful clean environment. Food was good they do not offer complimentary breakfast. Our room was clean with an accessible balcony with nice views if facing the back. Views will awesome during spring fall and summer seasons.

This hotel was clean, quiet, and convenient. The one king bed was comfortable. There was a refrigerator and microwave. The gym was open 24 hours.

Clean hotel. Right off rt 17, so close to everything. Heater a little noisy. Breakfast is not included but for a fee. They did have breakfast that you could get down in the lobby. A nice large lobby for gathering.

Definitely not the "Marriot" experience I am used to as a Titanium member. Do not recommend it. 1. You have to wait for staffing at the front desk to arrive. They aren't always present and available. 2. The restaurant is very limited. They offer a $10 discount however none of the staff know how to apply the discount. 3. The furniture in the rooms are not conveniently placed as you can not watch TV while laying on the bed because the armoire is blocking the television. 4. There are no microwaves in the room. 5. The beds are very springy and not the hotel comfort that you would expect. 6. The area itself is accessible to a lot of restaurants, so that was good.

Be careful who helps you at the front counter upon check-in and ensure you know exactly what they are charging for (should be $20/night for incidentals). I got charged full price for the hotel even though I prepaid and how have to dispute it through my bank. The attendant, Al, did not disclose to me that he was charging full price, and was nowhere to be found when I disputed it. Otherwise, hotel is quiet and comfortable. No complaints there. Customer service was definitely hit or miss.

This hotel is a complete waste of money. no amenities other than a pool and fitness center. You have to sign up just to get wifi. Biggest concern is our experience with customer service. we had a room connected to another with a random group of people. as soon as they got into their room they had been blasting music late at night as well as yelling singing and talking about uncomfortable things such as kidnapping. We decided to let it go until we started smelling weed come into our room. Upset with the smell we call the front desk they say they will send someone who knows if they did but nothing changed. Then I had to call the front desk again and with attitude the women claimed she sent someone and said she didn't know what else I wanted her to do as if they didn't have a sign in the room that says clearly no smoking allowed. Annoyed i asked them to handle it somehow. that is when they finally turned down the music next door the smell was still there but quiet for about 10 minutes then continued to do exactly what they were doing before. this place is a glorified frat house, waste of money and time and terrible service will never stay here again. most definitely do not bring children to this hotel with the lack of professionalism the staff has as well as the priority of their guests. Overall terrible experience.