I recently had the pleasure of staying at Hotel Raj Palace in Satana and was thoroughly impressed with my experience. The hotel's ambiance is inviting, blending traditional decor with modern amenities to create a comfortable environment. The rooms were spacious, clean, and well-maintained, offering all the necessary facilities for a pleasant stay. The in-house restaurant served a variety of delicious dishes, catering to diverse culinary preferences. The staff was courteous and attentive, ensuring that all my needs were met promptly. Additionally, the hotel's location is convenient for travelers, providing easy access to local attractions and transportation hubs. Overall, Hotel Raj Palace in Satana offers excellent value for money, and I would highly recommend it to anyone seeking comfortable accommodation in the area.
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Clean and Neat rooms for sure but too small hot water facility not up to expectation, mighty tgreat of getting caught in lift due to power outage and caretaker isnt aware how to rescue is shocking cannot have elders here and for the price charges I feel need better service for sure no towels or even dental or bathing kit
Service is very very poor and the manager is very rude .Towels not provided .We asked about owner details for feedback manager is rudely said we don't care about our services and we promised .Do complaint wherever you want .As we see owner also not interested in business.very poor service .
I recently had the unfortunate experience of staying at the Raj Palace Hotel Stana, and I must say it was one of the worst hotel experiences I have ever had. The main reason for my dissatisfaction was the hotel manager's behavior, which was incredibly arrogant and unprofessional. From the moment I arrived, the hotel manager made it clear that he had no interest in providing a satisfactory guest experience. He was dismissive and condescending, showing a complete lack of respect and courtesy towards me and other guests. His arrogant demeanor made me feel unwelcome and uncomfortable throughout my stay. Moreover, the hotel manager's unprofessional conduct was evident in his handling of various issues that arose during my stay. When I encountered a problem with my room, his response was dismissive and he failed to take any meaningful action to address the issue. It was clear that customer satisfaction was not a priority for him. Additionally, the hotel manager's lack of professionalism was further highlighted by his poor communication skills. He was rude and unresponsive when approached with questions or concerns, leaving guests feeling ignored and frustrated. This kind of behavior is unacceptable in the hospitality industry. Overall, my experience at the Raj Palace Hotel Stana was marred by the extremely unprofessional and arrogant behavior of the hotel manager. I would strongly advise potential guests to consider other options and avoid the unnecessary stress and disappointment that comes with staying at this establishment.
Rooms are clean, good bed, room is little small but comfortable. It should cost under 1000 rupees but they charge you 1200 rupees. 1st they agree 4 people in 1 roo. later they denied. We stayed there as we don't had another option we traveled a lot and wanted to rest. So we informed them we will check out early morning they said alright they will open the gate. Around 5 am we tried to woke him up for 3 to 4 times. It was not professional. we were carrying 2 year kid with us and it was cold outside. I asked him to open the gate so that I can bring the car here , I will load the bags and we will go. but he refused and stated when all people will come I will open the gate. This wasn't expected. Please find near by option if not try to travel little more and find good place to stay and where service will be good.
Worst hotel ever, no manners at all, owner was very rude and chapri, we had a nightmare at this hotel. Owner was fully drunked and abusing everybody, we wanted to go out in the night 12 but he didnt allowed and started fighting with us, he also used near by probes to hit us, he came into our room to fight and also pulling our bags outside, asking us to checkout immediately without refunding. Somehow we managed to push them out and locked our self in room. We called police and by the time they came, they try very hard to break in but we manged to keep the door shut. Police came and we filed a complaint but police also couldn't get them to station as they locked the shutter. We left the satna at 2:30 am after doing police formality drove overnight till Nashik. Never ever go to this place
overall it was a great experience, good staff, clean rooms, it also has a banquet hall for family time. and also a garden for children
Place is neat n clean however the owner is extremely rude and has no sense to behave with guests. We had already spoken at reception desk about a slight delay (approx. 15-20mins) while checkout in the morning even before checking in to which they agreed earlier. However, in the morning at 9am the owner started blaberring and had already put our room's air conditioner OFF. When I asked him to turn it on he asked if I have a booking further for the next day to which I argued that I am checking out at 10.30am and he denied and so I had to checkout at 10am despite giving prior intimation and the reception staff stood mum without taking any stand. Worst experience ever. No room service. You can't order food or even tea coffee.
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