Collection O Hotel Sapna

Don't trust price shown online. Online booking not accepted and they will ask you more money at reception. Online price is just to fool customer. They dont provide even Drinking water. Small Rooms, full with mosquitoes. No internet. Very bad experience.

Hotel is okay to visit One time, Hotel room is Okay as per 1 bed ,Location is Good enough near by western express and all though food delivery patner can able to Reach at destination overall experience is okay, Sat -sun Is hype in cost

Worst experience. Room was not as shown in pictures. So many mosquitoes. I can't even slept full night.

Don't fall for the pics. Rooms are extremely tiny and there's no place to keep even a luggage. online prices are mentioned less, once u book and go there they will charge extra. I ended up paying 1500 per day. Employees are good and very helpful. Also No separate parking space for car, it will be in road. Not recommended at all.

such a poor hotel to stay. I booked 2 rooms for my family. once reached, I found they charge higher than the Oyo actually offers. for atleast 2 hours I spoke to Oyo customer care to resolve the issue and eventually I had to pay higher than it was charged on the app. none of the room has a working ac. I have been continuously asking the staffs and the Oyo itself to resolve the issue. but nothing happened. pillows were dirty, bathrooms doors have no locks, water leaking from the ceiling. in a word it was too bad experience. shame on Oyo for providing such rooms that too for a family for 5nights.

Provided servent room made several request to change the room but the manager was not interested, he keep providing room to next bookings , washroom with broken fixture without jet , shower not working properly, hot water not available. Insects & foul smell inside the room If you get such type of rooms in 500/- think twice. Very unpleasant experience at the property hotel where hotel manager man in beard is a useless felow..

Very poor communication between Agoda and Hotel. Agoda or Hotel did not send me booking ID or any confirmation massage initially. After reaching Hotel, At reception they told me they stopped the booking by Agoda, How you booked the room? I was in serious trouble. After waiting at reception for almost 50 minutes. They are agreed ro give room. On website of agoda it is showing free breakfast, but hotel has not given any food or tea. Very poor communication between agoda and hotel.

A Big No! Worst Experience Ever. I booked through Agoda. I just needed to stay for 6 hours still I booked hotel for full day. But when I reached Hotel Manager denied booking saying I can't accept booking at this price. And he has cancled my booking. Moreover when I called booking they also say same thing. So what I really get here is if you can't afford to provide room at particular price why you highlight by showing on different sites. So really Bad service from Agoda and Hotel both. They don't get one thing that customer is their God. They litrally wasted my 1 hour out of my 6 hour stay and charged me almost 1.5 times my actual whole day booking amount for 6 hours and also given me lower catagory room. It's just I don't have much time to check out other hotels otherwise this was worst experience ever. Please understand you are in hospitality industry and provide best customer experience is your duty. But I guess you don't care about your own reputation. Hope someone teach you basics of Hospitality.