Mayur Retreat & Spa

I had booked a room through MakeMyTrip for 4104 at Mayura Retreat and Spa, but the room initially provided was extremely disappointing -- old, poorly maintained, and uncomfortable, especially with kids. The bathroom had a strong paan smell, making it unusable. We requested a room change, and they demanded an additional 1000, offering a slightly better room claiming it had a balcony. The new room didn't have the promised extra cot for our two kids -- instead, we were given an untidy foldable foam mattress, which we couldn't use. All four of us ended up sharing one bed. The swimming pool was dirty and unusable, so we missed out on that amenity. Breakfast was the only saving grace, though it lacked basics like idly, vada, poori, or fresh juices -- still manageable. We later travelled and stayed at hotels in Mahabaleshwar and Shirdi for similar prices, and the experience there was far superior in terms of cleanliness, comfort, and value for money. What's even more surprising is how this hotel is rated so highly on Google and other platforms -- it truly makes one question the authenticity of those reviews. Our experience certainly didn't match the ratings.

The staff were very coordinated and always helpful. .........|A actually the food is not up to the mark ...........|Room were hygiene cleanesss was maintained time to time ...|Laundry service was good ....|Conference hall was well setup......|Just like it ....

Well managed hotel by the managers we appreciate the the service .......|Rooms were clean and neat only laundry was having delivery issue...,..|Food was good at the best roti was served without butter......|Good stay for family and friend ....|Lobby area is in need of action and lift is old fashioned......

It was an amazing experience here.All the facilities are good and the room service was amazing. The foods they serve are delicious. I was here for last four days and it was totally a joyful experience...................................

The staff is very helpful and every day the staff was clear the very clean and londary service is also good and the conference hall is also good and the is not up to the mark the room needs enovation to paints the room no issue 2114 that's all thank you

The procedure was good at the time of check in we are a group from integrace company, ........|Food was delicious we are from south didn't good taste of south food need rassam ....|Rooms were neat and clean but only thing that they didn't keep the mat near washroom asked them for several times ......|I am sure we will

So we are here at hotel and it was fun for learning from alkem ...food is tasty and Home kind ..only thing that they didn't provide slippers in rooms ,|I will suggest them they can take review at the time of check out they ask for for review when we are in bussy shedule , |Rest every thing is fine ,

food quality is quite normal as aspections but hotel services and hotels amenities are very nice and room service also very good and also budgetable all surrounding is very good and near by railway station