Hotel Royal Palace

No Mineral Water was provided. And 12 Rs. Extra Charge on Bisleri MRP. Every needed things was available on call. No basics items also available in room . Dusty towel provided in room. No Bath kit was maintained in Bathroom.

Needs cleanliness. Room refrigerator not working. Bath cubicle leakage. Water comes out from the cubicle. Needs regular mentainance.

We were there for lunch with family.starter and mocktail was very nice, quality & quantity both are sufficient.Ambiance also good so overall u can go and enjoy food.

Hotel is well maintained and at premium place, rooms are clean and neat with nice service. Only concern is breakfast timings are too late in morning ideally it should start at 7 30 am

Well, for a 4500 room tariff Bathroom of so called classic suit is very congested and mediocre, shower at the entry of gate only. No hair dryer. Second thing breakfast was full of unhealthy and oily items like Kachori, Maggi, Puri, French fries, bread pakora, wada, frooti (sugar syrup) but healthy options like fruits, juices, sprouts or salald, boiled vegetables ware not available. God knows who decide such unhealthy and cheap menu of breakfast. As it's cold weather, I ask for slipper which they mentioned could be provided, but never arrived. 1st they provided a room with dysfunctional TV, but changed it after several failed attemps to on the TV. Typical cost cutting approach, and untrained staff make this stay option mismatch to it's high price tag. It's great property, need proper maintenance, price rationalization and re imagine concepts like morning breakfast.

Overall a great experience. The ambience and staff was great. Food quality was also good.

The hotel is unprofessional and need attitude change. Management should know they are part of Hospitality industry, which have some set principals and standards. Tea kettle, if there it has to be with tea kit ( may cost only Rs 10.00), not given. Person has to ask toiletry kit. Water bottle for RO, but empty. Shower broken in one room, on enquiry comment that still you can have shower to a woman relative. Evening when asked, to room boy, they told water, tea kit is chargeable. Lift is a pain,if some one does not close grill well, all will remain standing. Hotel management should understand what industry they are catering, better they understand.|Only fixing good tiles and show off does not compensate basic services.

Staff is so co operative and very much humble. Food is good and everything is very neet and clean. Nice and safe stay.