Nilaya Resort and Spa

"We had the absolute pleasure of staying at Nilaya Resort and Spa recently, and I must say, it was an unforgettable experience! The moment we stepped into the resort, we were struck by the breathtaking natural beauty that surrounds it. The mesmerizing views, the serene atmosphere, and the tranquil ambiance all combined to create a truly magical experience. Our stay was made even more special by the exceptional service provided by the staff and management. They were always warm, welcoming, and eager to ensure that our every need was met. Their humility and politeness were truly commendable, and they made us feel like royalty during our stay. The Pool room was an absolute delight, and we spent hours lounging by the pool, soaking up the sun, and enjoying the cool waters. The spa services were also top-notch, and we thoroughly enjoyed the rejuvenating treatments that left us feeling refreshed and revitalized. What truly sets Nilaya Resort and Spa apart, however, is its stunning natural location. The resort's seamless blend of luxury and nature is truly remarkable, and we felt like we were one with nature throughout our stay. In short, our stay at Nilaya Resort and Spa was nothing short of phenomenal. We would highly recommend it to anyone looking for a luxurious, relaxing, and rejuvenating getaway. Thank you to the entire team for making our stay so special! Rating: 5/5 stars"

We booked club room on 20th March for one night on the occasion of my Birthday. My wife wanted to give me surprise, so she wanted to arrange cake but this resort doesn't have facility for cake. Also neither they suggested alternate option not they showed interest to arrange it from outside . Rooms are very good, with huge bathroom & beautiful garden view. That's the only best part about this resort. Otherwise everything is not good. 1. When we reached there we were hungry & placed order for lunch. They mentioned that it will take time. So we clearly told them to serve Papad at the earliest. Still they bought it along with the entire order only. 2. Chef here doesn't know how to cook dishes without black pepper. In every dishes there were lots of whole pieces of black pepper which was not pleasant experience & taste. 3. They need repetitive instructions & need to call them again & again for room service. Which was again not pleasant experience. 4. For evening tea they took almost more than half an hour & also bread we ordered with tea was not fresh. 5. Next day morning when I went to washroom there was no water, again need to call on reception to get the water 6. Property is very good but it's completely mismanaged & service is very poor. Even though we went on weekday with very few guests in the resort, the service was hopeless.

Our stay at Nilaya was absolutely fantastic! The staff were incredibly friendly and helpful, making us feel right at home. The resort's amenities, especially the pool and spa, were top-notch, and the food was delicious and varied. We highly recommend this resort for a relaxing and enjoyable vacation."

My room was impeccably clean and spacious, with stunning views. The amenities were top-notch, and the bed was incredibly comfortable. The staff were exceptionally friendly and helpful, going above and beyond to ensure a pleasant

An unforgettable experience at Nilaya Resort! From the moment we arrived, we were welcomed with warm hospitality and impeccable service. The resort's ambience is simply breathtaking--serene, elegant, and beautifully designed to offer a perfect escape from the hustle and bustle. Every detail, from the well-maintained rooms to the delicious food and relaxing atmosphere, exceeded our expectations. The staff was incredibly courteous and attentive, ensuring a truly comfortable and luxurious stay. Highly recommended for anyone seeking a perfect blend of comfort and nature.

Pathetic resort boring and dead ambience they are the fraudulent people fooling people by showing false picture of the resort and booking in advance online there are only 4 jacuzzi room and very less space to even step up they fool by providing vague picture and they take the money and after that they don't provide customer satisfaction overly hyped place nothing to do around as it is connected to highway you won't be enjoying or relaxing in any sense better to choose any near by resort close to nature this has nothing there pool smells like dead fish and there water stinks there door locks are broken toilet are draining and after taking huge amount they don't bother for customer reviews at all worst place and worst service . Furthermore a case and a complaint is filed against you and your true picture will be shown people should be aware of your fraudulent hotel they you wait and watch you threaten is and even stopped us while we were going for complain and we called the police . And by the way you already took 10080 and rejected to refund we have already will be producing all the documents in court case.They harassed us for 3 hours and didn't settle our amount didn't refund and you and your hotel manager will also now be the party to suit he told us that the resort belongs to Memeber of parliament and forced us to pay and not refunded. You write against your customer who already paid the amount and got in trapped so they're are not one but many so beware of your faults .

Disappointing Experience - Not Worth the Price Anymore I have stayed at Nilaya Resort and Spa a couple of times in the past and always had a pleasant experience. However, after a long time, I decided to visit again, expecting the same standards of service and hospitality. Unfortunately, my experience this time was far below expectations, and I feel compelled to share my feedback to help others make an informed decision. Spa - The Only Saving Grace The only positive aspect of my stay was the spa. The professionals there provided excellent service, and my overall experience with the spa treatment was truly relaxing. This was the only aspect that lived up to my previous experiences. Pool Area - Poor Maintenance I had opted for a poolside room, expecting a well-maintained pool area. However, the pool was not clean at all. The water was murky, filled with dried leaves, and lacked proper upkeep. It was evident that maintenance was not being done regularly, which completely ruined the experience of having a poolside room. Food - Highly Disappointing One of the most crucial aspects of any stay is the quality of food, and sadly, this was the biggest letdown. Despite selecting meal plans in advance through their website, the food served was extremely subpar. It tasted well but lacked freshness, and unfortunately, it even upset my digestive system. For a resort of this caliber and the prices they charge, such poor food quality is simply unacceptable. Rigid Timings & Lack of Flexibility There are strict time constraints for various facilities, including food service, spa appointments, and pool usage. Instead of offering a relaxed and flexible experience, guests have to adhere to inconveniently rigid schedules, which takes away from the overall experience. Final Verdict - Not Worth the Price Despite all these issues, the pricing remains unchanged, which is what makes this experience even more frustrating. If the resort is charging premium rates, it must ensure that the quality of service, maintenance, and overall experience match the price. Unfortunately, that is not the case anymore.

Me and my husband came here for my birthday and it was suprise from his side and it was just wonderful and unforgettable experience the best part is staff is too cooperative and too good the room is just wow....one should definitely go for this for enjoying wonderful experience