Hotel Dass Continental

The room was quite small, especially when compared to other hotels in this price range. The air conditioner was stuck at 27degC, which made it a bit uncomfortable. However, the service was genuinely good -- friendly and responsive staff made the stay smoother. The complimentary breakfast was a plus point, with a decent spread that included boiled eggs (protein boost - always a win!). While my personal rating would be 3.5/5 due to the room size and AC issue, the good service pushed it up to a solid 4/5.

Thrissur|Stayed at Hotel Dass Continental from 27/04/25 to 29/04/25.|This is a business class hotel with 50+ rooms also in a vantage point, in the heart of the city. |The front desk Mr. Gibson was very receptive and was helpful to find a staying place for my driver.| The rooms are good. |The WiFi was available in the rooms with just three users.| The room service was good with a touch of class. The food was ok.||But one unhappy moment in that hotel was " We received a call from the reception at 10:50pm and asked us to come down to show us the address proof, though we submitted everything in the afternoon when we checked in. "||Other than this incident the staying was peaceful and satisfactory.

*1/5 Stars - Appalling Experience at Hotel Dass Continental* We booked two adjacent rooms (102 and 103) but our stay was marred by a series of unacceptable issues. Upon check-in, we were informed that the AC would take some time to kick in due to the outside temperature. We went outside for some time and came back around 7pm. However, when we returned to our rooms, we discovered that one room had no AC power, while the other displayed a "C9 error" and was stuck at 27 degrees. The front desk's response was woefully inadequate. They kept us waiting for over an hour, requiring us to leave our main door open while they attempted to fix the issue. Their explanation - that mice had bitten through the wires - was dubious, and later, they claimed it was a circuit issue affecting nine families (although we saw no evidence of this). After a lengthy and frustrating ordeal, we were finally relocated to two new rooms (406 and 408), but only after I requested that the AC be checked before we moved. The incharge manager, Gibson, was somewhat helpful, but the overall experience was disastrous. The new rooms were equally problematic, with one room (406) having a foul odor and non-functional AC. We were eventually moved to rooms 206 and 208 around 12am midnight. Throughout this chaotic experience, the staff displayed a shocking lack of empathy, particularly considering we had a 5-month-old baby with us. No staff came for carrying the luggages during shifting time. The hotel's management, including the OGM ( Gibson's manager), showed no mercy for our distressing experience. Gibson mentioned that he had discussed with him as well. As a customer, I expect basic human decency and a modicum of respect. This hotel failed miserably on both counts. It's disheartening to encounter such a blatant disregard for customer well-being in our own state. The staff's inability to show even basic empathy is a sad reflection on the state of customer service. I strongly advise against staying at this hotel, especially for families. The worst experience of my life, and it's utterly shameful that it happened in my own home state! Very Pathetic

I booked two rooms and stayed from May 10th (8 pm) to May 11th (11:30 am). While the rooms were clean and spacious we encountered some issues. One room's air conditioner wasn't working properly, and it took the hotel staff over an hour to resolve the issue and provide an alternative room. Additionally, the fan's speed regulator was faulty. I was surprised that a 4-star hotel didn't inspect these issues before handing over the rooms. Furthermore, unlike my previous experiences, this hotel charged extra for a bed for an 8-year-old child, which wasn't disclosed during my phone booking.

Loved my stay at Das Continental! Super clean rooms and that Kerala breakfast? Amazing! Plus, the price was great. Seriously, keep doing what you're doing. I'd totally recommend it.

Highly unprofessional reception team. I would appreciate management to take action against the team. I went for work informed reception to clean the room and when l came back from work tired I noticed room was not clean and when I called reception the lady saying I'm sending staff now to clean. They made me stand outside of the room for 20 min till the cleaning is done. They have high attitude and truely unprofessional behavior and such people how management can recruit for such good hotel.

Rooms were clean, staff were pleasant to deal with. Being a last minute decision to stay we got the best price as well, a big thank you to Gipson and his front desk team.

One of the best hotels i stayed. Food and service is very good. One flaw was that the items provided in the mini frezeer in the rooms are little over priced. Every other aspect is satisfying