VS RESIDENCY

Hi Travelers, I'd like to share a very disappointing and frustrating experience we had with VS Residency. We are travel enthusiasts from Bangalore, and on 18th April, we booked two rooms through the Agoda app. We paid a total of Rs. 2000k plus GST and taxes. After completing the payment, we received a confirmation email from Agoda, and everything seemed in order. We reached VS Residency at around 11 PM, exhausted after a long journey. To our shock, the owner of the property behaved in a very rude and harsh manner. He told us that they had blocked Agoda and were not accepting any bookings made through the platform. He blatantly refused to provide the rooms and said, "Do whatever you want, we are not going to give you the room." Since it was a non-refundable booking, we couldn't cancel it or get our money back. We were stranded late at night, tired and without any place to stay. When we tried to reason with the owner, he mockingly suggested that we file a police complaint and even gave us the address of the nearest police station while laughing with his friend. With no other option left, we went to the Muvattupuzha Police Station and filed a written complaint against VS Residency. We want to extend a special thanks to the officers at Muvattupuzha Police Station, especially to a very kind lady officer there. They were extremely understanding and supportive. They contacted the property and helped us get the rooms we had rightfully booked. After the police intervened, the behavior of the VS Residency staff changed completely. The same person who had shouted at us earlier now spoke very politely. A word of caution to fellow travelers: Please be very careful when booking hotels online, especially with properties like VS Residency. Always verify before making any advance payment. You might end up in a situation where you have to file a police complaint just to claim what you already paid for. Once again, sincere thanks to the Muvattupuzha Police for their timely help and humane approach. Thank you.

I stayed at VS Residency for 3 days, and unfortunately, my experience was far from satisfactory. The rooms were just average, but the service was extremely poor. The room heater wasn't working, and despite reporting the issue on the first day, no action was taken throughout my stay. This meant I had to take cold showers for all 3 days, which was incredibly uncomfortable. The management was completely unresponsive and showed no sense of responsibility in addressing such basic issues. Overall, I was very disappointed with the lack of care and professionalism. I would not recommend staying here if you're expecting even a decent level of service.

Not recommended. No breakfast.wrong commitment in online. Won't give any invoice for you

This is the third time I'm selecting VS Residency since my experience was excellent. This is in terms of the rooms and service provided. Decent, clean, ambient rooms and service without a lag. The FOEs Basil and Tony made it a point to ensure that my stay was comfortable and their politeness and ready to help nature is also one of the reason for my revisit. Overall my experience was great and I recommend this hotel to everyone who comes to Muvattupuzha and is looking for a great place to stay.

I booked directly. The guy there was helpful, but things are out is his control. First thing the room was cleaned, but the waste bin was not cleared. Secondly I have asked about hot water before booking as my parents was with me. They told us solar heater, but hot water will be there. Once we reached room we were not getting hot water. They were not able to help at all.. before we check out there was a power failure at room, but they were not able to fix it, no person avaiable during that hours. Overall not worth the price..

Very nice place to Stay. We stayed there with my family for my marriage function. We booked Eight rooms The rooms were very neat and beautiful. The rate is also very cheap. Location available in main area, many shops available nearby.

Very decent rooms right in the middle of the town and on the MC road. The beds were good and the bathrooms clean enough. There are two elevators so the wait is much less. Now the biggest drawback I've experienced is the lack of a restaurant. In the morning as we were proceeding to our next destination there was no place to eat proper food. The only restaurant beside which was open served really tasteless stuff. The Ceylon bake house doesn't open till 11am. That's the reason why this place gets 4 stars. Other than that it's perfect Paisa vasool.

Super comfort Rooms, Economy& Family Friendly, Neetness. Good Restaurant Cylone Bake house by same Building. Lot of Parking space. Main centre of Muvattupuzha. Non AC Room very hot at summer. Should be Exhaust fan at Room.