Unwind Hotels and Resorts

I had one of the worst hotel experiences at Unwind Hotels & Resorts, Kovalam (Stay: 01-03 May 2025, booked via Yatra). 1. AC Not Working in One Room: The air conditioner in one of the rooms was completely dead. We had booked two rooms for four guests, but because of the heat, all four of us had to sleep on the same bed in a single room. Extremely uncomfortable and unacceptable. 2. Wi-Fi Was Down the Entire Stay: There was no internet access at all, despite repeated complaints to the receptionist. This severely disrupted our office work, which we had planned to manage remotely. The hotel advertised free Wi-Fi -- it was non-existent. 3. No Receptionist or Hotel Staff Available: The receptionist was either missing or totally unreachable. We were told someone stays on the premises, but no one ever responded, and the reception desk was abandoned most of the time. This was not only frustrating but also a serious security concern. 4. No Help from the Hotel or Yatra: Despite reaching out through the Yatra app (which itself was buggy and unresponsive), no assistance or compensation was provided. The hotel is now denying we ever contacted them during the stay, which is completely false.

Fantastic stay. The location is amazing, The rooms are beautiful and everything works. The hotel is really close to the beach and for the price it is a bargain. Definitely recommend the place if you want to stay near the beach.

This is not a hotel. This is guest house. Shabby, Suffocating, Stinking with poor maintenance. People book because it's price is mostly below 2000-1500. But trust worthy of this stay is like 500-600Rs. DONT MAKE ADVANCE PAYMENT. FIRST CHECK HOTEL AND ROOMS THEN ONLY DO PAYMENT.

Terrible Experience - Avoid at All Costs! Our stay at this hotel was an absolute nightmare, and I urge anyone considering it to think twice. The listing makes it seem like a charming sea-view property, but it's actually a small building hidden behind a restaurant - no sea view whatsoever. Total false advertising. The electricity was constantly going on and off, both day and night. We couldn't relax or sleep properly with these interruptions. The rooms were in awful condition. The lock barely worked, making us feel unsafe and insecure with our belongings. Maintenance is clearly not a priority here. Breakfast was a disaster. They don't even have a proper restaurant - they just bring in food parcels from somewhere outside. It was tasteless and made us feel sick. After the first morning, we didn't bother eating their breakfast for the rest of our stay. To top it all off, there was no hot water available. I had to take an icy cold bath, and my 3-year-old child couldn't even bathe because of it. On top of everything, you have to walk around 800 meters just to get from the parking area to the hotel. Carrying luggage back and forth was exhausting and inconvenient. Do yourself a favor - DO NOT stay here. Spend a little more and find a better place that actually cares about its guests' comfort and convenience. This was one of the worst travel experiences we've ever had.

Stayed in hotel from 3/11/24 to 5/11/24. Worst hotel I have ever seen. Room stink and devoid of ventilation. Broken furniture and tiles in bathroom. Hot water is provided in bucket. Breakfast was stale which one can't feel like eating. We ate outside. There was no kitchen or room service. There were frequent disruption of power supply. Bed sheets and towels were dirty. It was nightmarish experience.

The room was good. Great location. But parking is the issue we had. Need to walk for 500mts from parking (Public Parking). Bags were collected while checking in.

Room was great and service also. Only problem is hotel is 10 min walkable from parking. Hotel staff will help you to carry your luggage from parking area to hotel. For parking you need to pay 25- 50 RS per night. This is not hotel parking. This is public parking.

They are misguiding the guests by showing different pictures in the website. They are showing the pictures of nearby property. Please don't book this hotel. Booking Name: Jyotishman Chetia + 03 Others Check In Date: 25th January, 2025 Check out Date: 27th January, 2025