Hotel Moonlight

We booked this hotel because it had a pool but the pool area was very unkempt and the two beds were so hard you couldn't lie on them. We ended up on the beach.||The hotel did not match up to the photos on various websites. It is tired and has seen better days. The first room we were in had no hot water and you couldn't control the air con. It was on at 21 degrees or off. The second room was the same although the air con was set to 24 degrees.

Terrible experience. No lift in a 4-floor building -- seriously? The building has four floors but no lift, The room was not clean and poorly maintained. The "standard" room was extremely small and cramped. Staff behavior was unprofessional and not welcoming. Overall, not a pleasant experience -- I wouldn't recommend staying here.

It's not a hotel it's a haunted place Semi nude pictures of women on wall In room a girl painting with a candle.lamp I stayed here only for one day at night I call reception and asked for a blanket after 15 min gate guard in a blue dress come with blanket. No staff and No reception man at night. I

Service is zero and behaviour is very rude if you plan your journey then please stay in another hotel. Booking date is 25 to 27 sep and 5 rooms with an extra bed. At that time they refused to give an extra bed even though we already booked. And there are no water bottles or any kind of services provided by hotels. And at the time of check out your boy behaves rudely about the payment is not done by your tours and travels so you are not checked out without payment. And our luggage is not properly handled by the boy and behaves very rudely with our female family members. Please try to simplify your hotels rules and regulations and provide the good experience to customers so they can reference your hotels to other family members for stay and enjoy.

Moonlight Hotel with not much shine |We were excited to upgrade and enjoy a few luxuries such as a bath, a fridge, Tv and balcony. Upon arrival the hotel looked nothing like the pictures displayed on booking.com. The prices were high. The room smelt damp. The roof terrace a hazard. There was no balcony, no bath, no working tv and no double bed. There was no room service and the hotel pool and restaurant were not actually at the property. They were across the road at another location. |Further more when we tried to cancel and get a refund for one night we were refused. |The only highlight of the room was a working AC which was good. The older porter who carries our bags was an absolute gem. Photo included. This man was delightful with a warm disposition and a smile that almost made up for dark shadow hotel.

The hotel is being managed averagely. Rooms were ok, AC was dipping water. The service people were not ready to address any concern. They provided one complementary water bottle for the day and not ready to give more even if we told them would pay extra. It does not have own restaurant, but they provided complementary breakfast at a restaurant exactly opposite to hotel. Location is excellent, walkable from kovalam beach.

We stayed in room no. 402, room is pretty basic, but bathroom is big. Hot running water available. The elevator is not there, a problem for older people. Parking space available. The price is a bit high. The beach is in walkable distance.

We have booked a stay at Moon Light for 4 days. We have asked for a room with a sea view, but they showed a different room, and even though it's not good, and also the fridge is not working. We asked for another room, but they told us all the rooms were booked. Please stay today in this room, then change tomorrow, and we have accepted. The next day I asked to change the room, and again, they said no room is available, sir, and it will change tomorrow. This same answer happened daily, and due to inconvenience, it was nicely offered complimentary breakfast for a couple of days, but again, this promise is also broken. Nicely taking and cheating the customers once they get in and then checkout time was rude (like first you vacate the room without any pleasant word or decent talk ) . Finally, the room is not at all worth the price they have charged. It's not comfortable to access the pool because it's outside the hotel and inside the restaurant. The restaurant can be accessed by outsiders as well, and it's always busy with customers because only one vegetarian restaurant is near by and all can view the pool. The restaurant staff was smaller, and food orders were always delayed, taking longer time.