Hotel Nakshtra Regency

It's our one of favourite food place..And food is also very tasty service also

vary nice ambience....food and service very good

I keept my glod chain in room and forgot they call and retun tanks to house keeping team

Serene and calm place food was good

On our way from Wayanad to Cochin, my wife, kids, and I stopped here for lunch. The food was average, but the service was top-notch. I recommend it to anyone in need of a quick break, some drinks on the way, and decent food.

Disappointing Hotel Experience Due to Unpleasant Receptionist Behaviour Me and friends recently had the opportunity to at a hotel for a marriage all the way from Bangalore , and I must say, my overall experience was quite disappointing. While the facilities and amenities were satisfactory, my stay was significantly dampened by the behavior of the receptionist. Upon arriving at the hotel, I had hoped for a warm and welcoming atmosphere, as one would expect from a reputable establishment. Unfortunately, the receptionist I encountered seemed disinterested, unwelcoming, and downright rude. Their lack of friendliness and professionalism truly left a lasting negative impression on my entire stay. From the very beginning, it was evident that the receptionist's demeanor was far from friendly. They barely acknowledged my presence and seemed more interested in talking to their colleagues than addressing my needs. Their dismissive attitude made me feel unwelcome and undervalued as a guest. Furthermore, when one of my friend approached the receptionist for toiletries they appeared impatient and acted rude, ended up by asking how many of you are here, guest are not Allowed why you need only one soap will be provided. We had booked the room for whole day but we stayed for just 30mins to get freshen. And this was the situation. Perhaps the most disheartening aspect of this encounter was the receptionist's refusal to address my concerns when I attempted to express my dissatisfaction with their behavior. They brushed off my complaints and made it evident that they had no intention of rectifying the situation or making me feel valued as a guest. As a traveler, I believe that the receptionist plays a vital role in shaping the overall perception of a hotel. Their behavior sets the tone for the entire guest experience, and unfortunately, this particular receptionist failed to meet even the most basic expectations. It is truly unfortunate that the negative attitude of this receptionist overshadowed what could have been an otherwise pleasant stay. I sincerely hope that the hotel management takes note of this feedback and takes appropriate measures to ensure that future guests are not subjected to the same unprofessional treatment. In conclusion, while the hotel's facilities were acceptable, my experience was greatly marred by the unpleasant behavior of the receptionist. I would caution potential guests to consider this aspect before choosing this hotel, as the lack of quality customer service greatly affected my overall satisfaction during my stay.

We had a pleasant stay at the hotel. We were there for 3 days. Helpful staff. We had left my son's school bag and realized it only later. But the staff there was so helpful that they packed it so well and sent it by courier and we received it in a day itself. Though the restaurant was not working, they always arranged good food for us. The rooms are decent. Small, but was clean.

Brilliant hotel in my area