Port Muziris, a Tribute Portfolio Hotel, Kochi

I recently visited the Hotel & had food at Lilaas Kitchen, and I was thoroughly impressed by the food and service. The dishes were expertly prepared, and the flavors were exceptional. What truly stood out, however, was the exceptional service provided by Ms. Anusha. Her friendly demeanor and prompt attention to our needs added significantly to the overall positive experience. I would highly recommend Lilaas Kitchen to anyone looking for a great dining experience.

We had a truly wonderful stay at this hotel. The airport pick-up was prompt and smooth, which set the tone for a great visit. We got an upgrade to a suite - spacious, clean, and very comfortable. The food was good, with a variety of delicious options and great service. Overall, it was a relaxing and enjoyable experience. Thank you to the entire team for the warm hospitality and making our stay so memorable!

Loved the service and hospitality. Special mention to anusha as she is really welcoming and excellent service and hospitality. My kids loved it. Thank you Anusha! |We had veg thali, pasta. Both were very good. | One of the best places to dine in kochi

While the hotel property itself is beautiful and well-maintained, the service left a lot to be desired. The rooms are spacious, comfortable, and well-designed, providing a sense of luxury. However, the staff's attitude and service quality were far from satisfactory, which ultimately impacted the overall experience. One of the major issues I faced was the lack of responsiveness from the staff. Any queries or requests made by the guests were either ignored or answered after significant delays. Despite having a good first impression of the property, I found myself repeatedly calling the staff for basic services like placing an order. It took multiple reminders before any action was taken, and even then, the deliveries were consistently delayed. The staff appeared unhelpful, irresponsible, and at times, outright arrogant. It's incredibly frustrating when you're staying at a hotel expecting a certain level of service, and the staff falls short in basic courtesy and professionalism. While the rooms are great, and the property has potential, the lack of efficiency and customer service severely diminished the quality of the stay. It's disappointing when a place with such promise is let down by its poor service. The hotel management should focus on training their staff to be more attentive and respectful toward the guests, as this aspect of the experience is crucial for a pleasant stay. Until there's an improvement in service, I would hesitate to recommend this hotel.

Had an absolutely lovely afternoon at Port Muziris hotel. Have stayed here previously so decided to stop over for lunch before my flight out of Kochi. The ambience is great and a choice of buffet or a la carte. The service is brilliant, I was taken care of by Anusha, who was very warm, well understood what I may like for and recommended some delicious authentic Kerala dishes - Palkatti Ghee Roast and Palapam and a filter coffee to end with! Perfect ending to the short and sweet Kochi visit. Look forward to visiting again.

Loved every bit about this place. Close to the airport. Rooms are spacious. House keeping is excellent. Very courteous and awesome at work. Always smiling and polite... special mention here is Albert. Wishing him good times ahead. Food preparation is excellent. Breakfast buffet is amazing ... so much on board. Special mention of the chef on duty on 19th April. He personally attends the guests and suggests and explain the food. Wishing him the very best. Thanks for the wonderful experience @ Port Muziris

I had an amazing experience in the restaurant! What really stood out, though, was the service. Mr Justin was attentive, friendly, and made sure I had everything needed. He gave excellent recommendations. The combination of great environment and exceptional service made my dining experience a memorable one. Tq Again Mr JUSTIN and Team! Well done!!!

Stayed for 2 nights. This is a great place to stay- great team of people working at the hotel. They made me & my family feel right at home. Pretty much everyone was very friendly and ready to help. Great place to stay, enjoyed it very much! Special mention to the chef, restaurant staff (especially Anusha), Duty Manager Irin and many others.