Hotel Newline Orchid

Rooms were clean and good...The distance to temple is walkable for most people...but the issue is service, the parking was filled and so we had to park in the space near the entrance and they said they need our key so that they can adjust and park as when some other person needs to take their car. So, we trusted and gave our key in reception. To our surprise they have rolled down the window and the car was unlocked when we saw our car. When we told the receptionist she was so carefree and said she doesnot know who parked the car etc and if the car was parked in their property it was atleast OK but no the car was parked in the property/apartment opposite to it. This callousness in behavior was unacceptable

We selected queen suite which is good for 2 adults and 2 kids below 15 . Complimentary breakfast was simple, tasty and good. Swimming pool was an added attraction on the rooftop. Good underground parking facility, though lift was not extended to the underground parking which is a negative point.

Good rooms, great location. But am giving low rating due to poor service. Customer's Money is more important to them than Customer loyalty. I think they care more about the money they can make during holiday seasons than Customer's pain. My Aadhar card was used during check-in and not returned. Unfortunately I forgot it too as I was trying to find a place late in the evening after a failed booking, traveling with 3 elderly persons and a kid. They could have made a courtesy call reminding me to pick it up or atleast handed over to me during check-out. But they just kept it safe with them. Atleast Thankful for that.. When I eventually realized and requested them to courier it, they did not do it for 2 whole days. Given Aadhar cards are so important, they should have shown some urgency but nothing. I agree it was my mistake too to forget it. But had it been me failing to pay the amount due to them, they would have definitely found the time and my contact number to chase me. Contrast this to the Courier officer Rekha I spoke to, at Courier International hub at Mammiyoor who understood the sense of urgency, arranged for the card to be picked up , prepared it for delivery in half an hour before taking any payment from me. All this just over a 5 minute phone call and WhatsApp sitting in Bangalore. Also prices at the hotel were quite inflated due to holiday season until I bargained due to competitive prices in other hotels. The Hotel team only had to put themselves in my shoes, understand my anxiety and take out 5 minutes to arrange a courier pickup from the comfort of their front desk. They would have won my loyalty, ratings or recommendations. But I don't think they care about it anyway as they are too busy making money.

Best Hotel Nearby temple . Has a car parking for 5-6 cars & clean , tidy rooms for the best deal on the city . Highly recommend. Booked 2 Rooms at the last minute & their service , handling was good .

Awesome stay experience for me and family. I booked 2 King suit this xmas vacation to have a visit to Guruvayoor temple. The rooms are spacious neat and occupied with basic facilities. Actually I would have booked one room and extra bed (pay) rather than go for 2 king suits. This because the room is too big and has a seperate living room in addition to bed room with 2 attached bathrooms . So me & family and my parents, for 4 adults and 1 child, one king suit in this hotel was more than enough. But I was unaware of the size of the room prior my booking. One important thing I need to update is that the parking facility of this hotel. I purchased a new car worth 18L this month and was bit worried on parking on the lane which most hotels in Guruvayoor was having. So I do a thorough search in online and found this hotel. Hotel Newline orchid has a basement parking with plenty of slots and a full time watchman available. The most important thing is that the watchman will assist you while parking and this prevents the fellow passenger scratch your car with their doors spread open while dismount. I liked the way they arranged the parking slot. Also this hotel is very near to the temple. So in short I am fully satisfied with my stay here.

Very good hotel in Guruvayur Temple. Nice staffs. Rooms are very clean actually the price is low according to room spaces

If you're staying in Guruvayoor and looking for a comfortable place to rest with ample parking, this is the spot for you. We booked a queen suite with air conditioning, and we were pleased to find that both the room and bathroom were spotless, complete with all the necessary toiletries. The suite also featured a lovely balcony, perfect for enjoying a cup of tea. Parking here was a real blessing, especially since finding a spot in Guruvayoor can be quite challenging. Additionally, they offer the option to order food from outside for lunch and dinner, which adds convenience to your stay. We also opted for breakfast, which was decent and satisfying. Overall, we thoroughly enjoyed our stay and would definitely recommend this place for anyone visiting the area.

Second time staying. Very clean rooms and good host. Close to temple and good food places.