The Surya- 4 Star Luxury Airport Hotel

Visited Surya today for breakfast with family. This hotel holds nostalgic value for me, as I used to stop here for breakfast during my childhood trips through this area. In that memory, I decided to visit again today for a quick breakfast, but unfortunately, the experience was disappointing in terms of both food and hospitality. The hotel primarily offers a breakfast buffet, which is complimentary for in-house guests and priced at 200 per head for walk-in guests. The buffet spread included idli, vada, thattu dosa, boiled egg, puttu and kadala, two types of chutney, sambar, bread, butter, and jam. For beverages, they had watermelon juice, tea, and coffee. Omelette was available on request. We arrived around 9:30 AM, and by then, many items -- especially vadas and watermelon juice -- were already finished. Despite the buffet being open until 10:00 AM, the staff did not proactively refill the items. Only after multiple reminders were some dishes like dosa and idli replenished. The overall hospitality has noticeably declined, which was surprising given their positioning as a 4-star luxury hotel. The staff seemed inattentive and required frequent follow-ups even for basic requests such as providing empty glasses. It would be beneficial if the management could focus on training their staff to be more attentive and responsive to guest needs, ensuring a smoother dining experience. Overall, my visit to Surya today was disappointing, and I would need to reconsider before planning another visit.

Stayed there two nights . The hotel is in middle of city and direct access to the NH. Food is good but service can be improved. Safe locker was closed and no one came to open even though given 3 reminders.House keeping need to be more active in cleaning the corners of bathroom and towels are old. Rest all ok and worth for the payment.

I recently attended a training program at The Surya Airport Hotel and had a great experience. The seminar hall was spacious and well-suited for a group of around 100 people. The food was delicious, and the staff were incredibly friendly and attentive, making sure everything went smoothly. Parking was hassle-free, with spots available both in front of the hotel and in a larger area nearby. There was even a liquor party during our visit, which added to the lively atmosphere. Overall, it was a memorable visit!

I had buffet lunch here. I was travelling to Aallepy with Veena world travels. We had lunch here. A variety of food menu was available including veg, non veg and deserts. In the non veg menu they have provided Chicken and fish. All the food items were good in taste. Service was good. The hotel ambience is also good. Roadside parking is available here as well as hotel parking is also there. Good option for lunch/dinner with family.

It will be good to set a good ambience in the roof top like light music, open bar counter, good table with chairs. Good foods with authentic Angamaly dishes to enjoy the flavour of Angamaly. I know this is not going to consider because you don't want new crowd especially youngsters and family crowd.

Pros: -Good value for money -Near airport, railway station and restaurants -Compared to city, much nearer to Munnar -Booking allowed 3 adults and 1 infant overnight stay in single room with extra bed for 3rd adult. Also bed was king size -Complementary either of airport pickup or drop -Quick service Cons: -No tourist attraction nearby -Mix of new and old rooms. Allotment depended on room availability

Disappointing Experience - Rude Staff and Poor Service I had an unpleasant experience at Surya Bar & Restaurant, Angamaly. The bar manager's behavior was shockingly rude and unprofessional. He seemed indifferent to customer concerns and spoke in a dismissive tone, which made the entire experience uncomfortable. To make matters worse, the food service was extremely slow, and when the food finally arrived, it wasn't served properly at the table. The staff lacked coordination and basic hospitality skills. I expected a better experience given the reputation of the place, but this was very disappointing. Not recommended unless they improve their service and train their staff on customer etiquette.

I recently visited Surya Bar, and I'm extremely disappointed with the service. Despite placing an order, the staff failed to deliver the food to our table. We had to constantly remind them, but their attitude was indifferent, and the delay was unacceptable. This lack of basic service is frustrating, especially when dining out should be a relaxing experience. If they can't handle table deliveries properly, it raises serious concerns about their overall management. Definitely not coming back anytime soon unless they improve!