SS CoCo Nest Luxury Service Apartments

TOOO BAD FOR STAY Overcharging & Fake Rules: I was overcharged compared to the online rate. When I checked out at 12:30 PM, they forced me to pay for a late checkout--something NO HOTEL has ever done to me in my entire business travel history! * Zero Guests, Full Scam: The place was empty, yet instead of welcoming guests, they focused on squeezing every rupee possible. * Staff With the Worst Attitude: The rude and arrogant staff acted like they were doing me a favor by letting me stay. No hospitality, no respect--just greed. * Filthy & Unhygienic: The building may be new, but don't expect cleanliness. Instead of actually cleaning, they cover up the dirt. The bathrooms were disgusting, the bedsheets felt unwashed, and the overall hygiene was terrible.

We booked 3 days advance and specially called Reception to allocate bigger room but were given very small room. Hardly any space to keep basic things and move inside room Secondly, we booked room with breakfast but on reaching we were told that chef is ill so breakfast buffet is off and we can get very basic Dosa/Idly/Vada. We paid almost 1000 ruppes for breakfast and for value worth 200 or 300 only For 2 days, breakfast was extrwmely limited and on we insisting multiplr times were given alightly better on last day i.e. 3rd morning. Not blaming staff as they were very nice and hardworking but the Owners are reaponsible for badic amenities. If Chef was ill and we booked room with breakfast ans that too 1000 bucks per breakfast, we expected some basics. It is ownera to see that alternatives are kept handy and guests dont suffer. Full Restarant remained closed and we had to eat meals feom outside Effectively paid certain value and bcoz of room size and extremely low value breakfast, the visit rating is as low as 2.5 Ideally, we expected better room and good food from a Service Apartment but the experience was very low and sad.

The place is a bit away from the town centre. While booking we saw picture and booked a apartment with a terrace. But this was just a small room with hardly any space and one has to get down on the 4th floor and climb up one floor which you may miss reading as I did.The room lacked basic necessities like even glasses to drink water, electric kettle and cups are not included with this room, kitchen cabinet is there without any plates, spoons etc. The staff was new and clueless about anything. We couldn't sleep at night as the a/c was not cooling even when set at 20 degree and we could feel something biting and crawling only to realise in the morning that they were bugs like bed bugs which we called the reception to show and they gave lame excuses rather than accepting what they were( attaching video here)The only silver lining was the food which was prepared fresh by their chef and it was good. He tried his best to cover for the bad experience we had on the stay with his food and service.

Here is my detailed review of this place: Rooms: We were a family of 3 and booked a Jacuzzi 2 bhk suite at 4th floor. Amenities and Room decor is really nice. Jacuzzi experience was amazing. Our 2 year old son had a great time. Basic amenities: No wifi signal inside the room and connectivity is only at common areas and living room. Solar Water is not hot enough for bathing. It was lukewarm. We had to boil the water in kettle and use it for bathing our son. Food & Hospitality : Pathetic customer service and disappointed with the food served and casual attitude of the staff. They have shortage of kitchen staff and one chef doing all the cooking work. Staff is not bothered about timings and take their own time to prepare and serve. There is no non veg in the menu. We ordered egg ghee roast and they served egg masala. We ordered virgin mojito and got lemon soda. Waiting time for lunch was 40 minutes. Morning breakfast was complimentary which barely had any variety or taste and was served after 9 am. Overall , a decent stay but not value for money. Good for a group of friends to party. I would definitely NOT recommend this place for a family outing. Lot of areas for improvement.

My heartiest thanks to the chef Mr Ashok and mrs Sangeeta swami for accommodating all our requests and demands with such kindness as we were travelling with a baby. The property is beautifully located with clean and spacious rooms and excellent room service and hospitality. I was extremely nervous travelling with such a small baby but all my worries were assuaged as soon as I stepped in here. The kitchen are fully equipped, food is delicious and service and staff are warm and welcoming! Thank you so much coconest all the way from Assam!

The service is not good at all They doesn't accommodate early check in and late checkout by even 30 mins They really push u out till u checkout. They a Hardly have customers but they say they have customers coming and won't let u be in the room even till u complete packing. I was totally frustrated with their attitude while checking out I would never come again here for stay. They are humble till u be in hotel but not while checking out They can take extra money if needed if customers needed early checkin or checkout but they don't do that and just want u to be on time and leave by 11am no buffer time given They call me 5 times in 30 mins time frame from 11am to checkout. Food is not at all great went by reviews but please don't go by reviews. At least I dint like

Location: Great location, close to everything I needed. Interior: Beautifully decorated and well-maintained. Comfort: The bed was incredibly comfortable, and the apartment had a cozy atmosphere. Noise level: Very quiet. nice location. Value for money: Excellent value for the price, considering the location and amenities. Host: The host was very friendly, helpful, and responsive.

SS Coco Nest is a tourist's delight. The rooms were squeaky clean. The service was prompt. The restaurant and chef were five star. Absolute value for money. Fully satisfied