OYO Flagship 11549 Crystal INN

Very bad experience. The behaviour was very rude. Not comfortable for married couples/families because they generally provide rooms for couples. Outside visitors are not allowed in hotel. Window AC was there but without remote which is very bad and when I ask for the remote, they are telling that for window AC there is no remote, you have to operate by main switch and they also told at what temperature you have to keep. When I complaint, they told me to leave the hotel room immediately by calling make my trip. I shocked when I heard these words. For them guests are like puppet, whatever they told you have to do. Immediately I left his room, but they are not agreed to refund my amount. So, as per my recommendation please don't book this hotel if you are planning to come with family. But I lodge a complaint with Make My Trip related to refund.

It's a genuine review. I stayed here for 4 days. First of all the hotel is awesome for staying. Breakfast is so delicious. Staff is so humble and helpful. Good hospitality and hygiene. Only one thing which I got troubled with is they didn't allow me to check-in with OYO because they directly said that they can't provide their room service at these low prices. And I'm sure that this problem is associated with the communication between OYO and hotel management but I had to wait for more than one hour because of this and literally OYO didn't help with this. Although they gave me the option to check-in into other hotel but I denied and they refunded my money back. Then I had to check-in with almost double price as mentioned at OYO app. I had to spend 4 days there and checked-in here for one day only because of high prices but services and hospitality of this hotel made me stay here for complete 4 days. Worth the money. It's completely couple friendly.

Very bad experience staff behavior very rude

The room is no doubt good. it's spacious. We'll maintained. But the service here is poor. The AC was on at 16deg(c) for hours but still we were sweating in the room. Then there were no towels and sanitary stuffs. When we asked for it, they gave us one very small local soap. Whereas others Oyo hotels give biotique or mama's earth products. Then the food quality was worst. Waste of money.

Very nice rooms they maintain hygiene nice behaviour of staff hassleproof stay

The owner of this place got a bad attitude. So firstly I reached on 16/02, and made the payment on OYO App as I was receiving a discount of Rs.500 for prepaying. The manager straight away denied to check me in as I had received the discount. We had to make the Rs.500 payment before they would allow us to check in. Secondly the rooms had stains all over the floor, the mattress and blanket were dirty and dusty. The people at reception are very lethargic. 1/10 wouldn't recommend this hotel.

It was a great experience, nice location, couples don't think twice just book and enjoy your stay, hotel staff's were very supportive, rooms are neat and clean, ac and TV were in working condition. Overall I enjoyed my stay and those who read this review don't be hesitant just book and enjoy, best of luck for your stay.

Pathetic service..I booked the place through Oyo reached hotel at 6 in the morning and they refused to accept prepaid booking of Oyo. As I was stuck I rebooked the place by paying again. I specifically asked them the checkout timing which was told to be to be 12. At 11 they forced me to checkout this time receptionist was different. They don't know anything about hospitality. Worst and pathetic experience ever.