Hotel Ostria

At the time of booking I told the manager that it includes breakfast at Agoda and Make my trip for the same price. But he refused to provide breakfast. I told him that I cannot book online as my phone is switched off. I asked him if I book online will I get a room with breakfast. He agreed at that time. When I went downstairs to charge my phone in 5 minutes, the manager marked on Agoda site that all the rooms were sold out. So I went to the reception. The manager teased me that ho gaya kya online booking. It was 10 pm and my little kids were crying, I had no choice, so I booked offline. I request them to change the room because the washroom window glass is broken and the toilet commode is broken but the rude receptionist refused to change the room.These type receptionist for their ego ruining the hotel reputation.

I visited Ostria hotel in Surat recently with the intention of booking a room directly at the property. Initially, the staff confirmed that rooms were available and we could check in. However, during the ID verification process, they suddenly denied us a stay, stating that my Aadhaar and PAN card did not mention my husband's name -- only my father's. This was extremely disappointing and frankly shocking. Both Aadhaar and PAN are valid, government-approved identification documents. There is no legal requirement in India that mandates a woman must have her husband's name on these documents to stay in a hotel. The condition they imposed was completely arbitrary and discriminatory. The entire experience was distressing, especially because it implied that my identity was somehow incomplete or unacceptable without my husband's name on my ID. This kind of mindset is regressive and unacceptable in today's day and age. I sincerely hope the hotel reviews this internal policy, trains its staff better, and ensures that no other guest faces such an unnecessary and humiliating experience.

One of the best hotels at an affordable price. Clean rooms, great service ,hall need to be cleaned properly . Overall great experience there with kind and humble staff.

Room size is quite spacious Washroom was clean Plz do see that hot water and tv remains available throughout stay Overall it was a good experience

Nice room , excellent service,and near Surat railway station perfect location, all staff is very good,

It is a very good hotel and the service was very good. The hotel is not visible from outside but it is wonderful from inside. After going into the room, one feels like a king. The staff is also very good.

Nice room,net & cleen good service free parking space good staff .

Room is Not Good and Not Proper Cleaning, TV is Not working , ac Not working, Manager Beheviar is not a Good, i Many times Call but Room Service is Not Come at Timely, Breck fast is not a Timely.