Santiago Beach Resort

We have been staying at the Santiago for almost 20 years. It's great for couples, families and single travellers. We meet wonderful people from all over the world.||||The food is excellent, cooked to order.||Indian, Continental and Pan Asian.||The staff are the most polite and friendliest. They always want to make your holiday experience the best. It's very well managed.||||Our room is always very clean and comfy.||The swimming pool is great too chill out in after a hot day on the beach.||||The hotel is once again being managed by the De Souza family owners and it shows. The rooms and facilities have been freshly decorated and very clean.||Definitely recommend this hotel for a winter holiday.

We have been going to the Santiago beach resort for 11 years on and off. Rooms and bed comfortable, air-conditioning and fans are brill. Food is plentiful and very tasty. The staff are great from the reception down to the gardeners and cleaners. Waiting staff couldn't do enough for you, all great lads.

Our stay at Santiago Beach Resort was pleasant. The rooms were neat and clean, and the pool was well-maintained and enjoyable. The food was decent, although the breakfast menu was a bit limited. Overall, it's a good place to stay and is recommended for families and friends.

Just got home today from this hotel we have had an amazing three week's here. The staff are unbelievably friendly and polite and made us feel so welcomed, especially Pritesh, Walter, Sanda,Melvin, and all the rest of the staff. The rooms have been updated. All food and drinks were lovely, we couldn't complain! We have had multiple visits to this hotel and have noticed the same familiar faces year after year. It was well situated for the beach. If your looking for a good hotel with friendly people who you can have a laugh with this is the hotel for you. |From addy and dave from England

Just returned home after an amazing holiday. All the staff make this easy for us. From the friendly security guy, easy check-in at reception, daily room cleaning (if you wish) and the amazing chefs and service guys. The hotel works as a team. Meals are all cooked fresh. English breakfast first class to the amazing snacks and curries. Nothing is too much trouble if you need anything just ask. We will definitely be back. |

Just returned from this hotel in March 2025, also there in November 2024, this was our 47th time at this hotel, so i think this speaks for itself.|The staff are amazing, nothing is any bother to them, Pritesh, Walter, Sada, lockesh, Sam, Melvin, and the brilliant bar man nez . .|The hotel is very clean, rooms are cleaned to a very high standard, room's fully serviced every day, plus fresh water, coffee, tea, sugar and milk.|The food is beautiful made to order, the chef will make you anything, he also attends the table to ask if it was the way you ordered it , not many hotel head chefs do this. |The hotel manager is Raj, he is always asking if everything is ok, from room to food, Raj is a very nice man.|So if you want a peaceful hotel of very high standards, this is the hotel for you. Over the 47 times I have been to this hotel I've had all my children there a few times (out grown going on holiday with Mam and dad now ). |We have had our grand children with us on a few occasions |The Santiago is positioned perfectly for shop's, bars and restaurants, but really you won't need them, the beach baga beach is a 5 minute stroll, honest you will love this hotel,|See you all in September

Great little hotel, staff are always attentive to people's needs, management are always ready to hear any remarks from guests.|Britesh and Walter and the service team are amazing and enjoy having fun with the guests, nice to be treated like family instead of visitor. |Food is always fresh and cooked to your like whether that's a mild dish or slightly hotter.|Rooms are as you would expect and cleaned to your needs whether that's every day or required.|Definitely booking again.

Fantastic hotel - brilliant staff from Reception through to Walter and his wonderful team. ||Keep away from TUI rep. No end of complaints and had guests in tears.||I was hospitalised for our first week (28 day holiday). Rep appalling, wouldn't give his phone number when requested - partner told to phone hotel who would give him a message! Being in ICU partner wasnt allowed to use a mobile or get internet for TUI app. He was told to contact our rep as l was classed as critical and request TUI to get him a hotel near to hospital. First night he was given a bed in hospital dormitory. When he finally got to see Rep (after 48 hours in hospital) he inform my partner that he was aware of what happened. Then walked away. He didn't try and contact us and if it wasn't for the hospital giving us a named hospital person to contact - he would have been alone. ||Rep never tried to make contact or see us - we bumped into him after discharge. He told me he'd spoken to my partner on the day of admission! I said this wasn't possible as he'd stayed in the hospital grounds - he called me a liar and said he'd spoken to him. He was so aggressive orher guests approached us to ask if we were OK. He was cross that Paul had tried to make contact on the TUI app and said it wasn't TUIs policy to get involved in clients who were hospitalised.||I needed to have blood tests and go to the nearby clinic for reviews on discharge. He said he didn't know where the clinics were.||If it wasn't for the lovely manager and his wonderful secretary at Santiago Beach we would have been in real trouble. Secretary even arranged for a nurse to come to the hotel twice in one day for routing blood tests.||Manager saw me every day and enquired how I was and whether l needed anything, one of the lovely waiters came to see us whilst in hospital as did Jack the Jeweller who was his usual fantastic self. Walter and his team ensured we had everything we needed and even offered room service.||Reported all this to TUI whilst in Goa and someone phoned when we got home in January 2025. We chased this up on 13th May and received a call from TUI today (15th May). When asked why it had taken so long we weren't given a definite answer.||Don't let this Rep put you off - go and enjoy this hotel and the wonderful staff. Eat the great food and soak up the relaxing atmosphere (this was our 2nd time there). If you want to book an excursion ask at the hotel - don't use the Rep - he only spoke if you were interested in going on a trip - with inflated prices - had one guest in tears and be aware if you have a medical problem he will ignore you. ||I thought by booking through a reputable tour company they would be there 24/7 we were told today that the Rep was only at Hotels for a limited period, usually 2 hours a day! As a package holiday we believed there would and should be someone around if there was an emergency - what do we pay our money for? ||Thank you to all the brilliant staff, Manager, Secretary, Reception, housekeeping and of course all the bar staff and lovely chefs. Nothing to much trouble.