New Hotel Shiva

Our stay was simply fantastic! The room was spotless and cozy, with several comforts needed in a good stay. The staff's friendliness and attentiveness made us feel truly welcomed. We can't wait to return to this perfectly located gem. The owner of the stay is very friendly and supportive.

I stayed at New Shiva Hotel from December 11 to 13, 2024. I arrived at the hotel late at night, in the cold weather. I had requested the hotel to send a car to pick me up from the train station for convenience and safety during the late hours, and I also requested them to prepare dinner for me. Although the hotel's kitchen had already closed, they went out of their way to accommodate me, which was a very impressive experience. All the staff were friendly, attentive, and provided excellent service from check-in to check-out. They were always ready to offer helpful advice and answer any questions I had. Additionally, the room service was timely, and the food was delicious, making me feel comfortable and well taken care of. The room was clean, comfortable, and simply decorated but well-equipped. The hotel is also in an excellent location, with easy access to the major tourist attractions in Varanasi, not far from the hotel. Importantly, the hotel has staff on security 24 hours a day, and there is an ATM within the hotel premises, which makes services even more convenient. There is also a cafe nearby, perfect for relaxing or finding something to eat. Areas for Improvement: Despite the many positive aspects, there were a few issues that could be improved. For example, the water in the bathroom was not warm, and the Wi-Fi occasionally did not work well. However, these issues did not cause much of an inconvenience, as they are common in many hotels. What impressed me the most was how quickly and thoroughly the staff responded when I reported these issues. It made me feel valued and appreciated by the hotel. Additionally, while the blankets in the room were clean, they could benefit from a little extra cleaning for perfection. Overall, New Shiva Hotel is a great place to stay, with excellent service and a convenient location, making it ideal for a relaxing stay in Varanasi.

Fabulous stay at New hotel Shiva Bodh Gaya. Staff are excellent, food is great, kitchen and room service is excellent. We will certainly come back here again. Nga mihi nui i a Aotearoa New Zealand.

Hotel staff: "The hotel staff are incredibly friendly and efficient". Rooms: "The rooms were immaculate and very comfortable". Location: "The hotel's prime location made exploring the city a breeze". Amenities: "The hotel's elegant design, combined with its top-notch amenities, made for a truly relaxing and enjoyable experience".

Manager was unhappy and behaving rudely as we had booked rooms from online platform. May be for the same reason he gave rooms with problems and higher floor. We had a elderly couple but still he provided room on 3rd floor, not considering there is no lift in this facility. There was no hot water, no mirrors in the room, intercom phone where removed- if you want to ask for anything or need, walk down to reception. There is one non functional restaurant.

Very pleasant and helpful staff, overall the stay was very pleasant. Food is available and it js very delicious.

All the staff are very nice, their service is best, cleanliness is also very good.

Good rooms,and hotel location easy ways, reception staff is good behaviour,and all staff is good, all rooms quality are best