The Landmark Hotel

Rooms - Rooms are ok but poorly mainatined. Termite infestation rampant across the property. Rooms are not cleaned or mainatined. Some bulbs dont work. Floorboards are broken. Doors dont close properly. And there is dampness in the room due to which they smell. One customer complained about red stains in the sheets and he was told to adjust since the staff couldnt take out such stains during washing. And he was told that since he checked into the room he was not eligible for a change of sheets. Even though we booked rooms well in advance, we were one room category was not available. Our bathroom had a stink which didnt go even with the exhaust on the whole time. Food - Mostly the food is average and expensive. The paid tea is good but the one in the complimentary breakfast buffet can hardly be called tea. Chicken was consistenly hard and undercooked. Pork was hard and probably very old. Puris were very thick and not good. For our toddler, we ordered an aloo paratha for breakfast well in advance. And we paid for it. Yet the receptionist ordered us not to eat in the restaurant as other customers might want it too. The item is in the ala cart menu yet she told us do what you want i wont serve it to you unless you eat in your room. Other customers ordered omlettes from the ala carte menu and were served in the restaurant without any issue. Had a big argument regarding this. Chinese items have no taste at all. Manchurian was bland and the chicken balls in it were hard and didnt taste like chicken at all. Our Haflong experience was ruined a bit due to the staff( mostly the receptionist) here. They dont seem to be from a hospitality background especially the receptionist. Rude. Arrogant and devoid of any customer service skills. Not many options in Haflong and this is why these ppl take customers for granted. If you have no choice then this is the place u have to come. Otherwise pls avoid it if possible.

Although a low-cost hotel, more can be done to improve the quality of service, including replacing old towels and ensuring new toiletries are made available. The quality of breakfast and overall aesthetics of the environment can be improved.

The hotel staff is well behaved but the manager had problems in every single thing. I had a booking today and he was not willing to provide the room although room was available saying that room needs to be cleaned. As if he was offering the room for free. He refused to provide even an extra towel when asked. The hotel rooms are very old fashioned. There is no power back up if there is a power cut. At the time of payment, there was no google pay and card payment facility. Though I booked the hotel seeing the tag of Hotel Landmark it gave me the feeling of staying in a lodge.

The Hotel names sounds classy but it is not.. the receptionist or the Manager not sure who it was.. she wasn't polite at all.. the lights went off during our stay.. there wasn't generator backup.. price isn't reasonable at all.. its not value for money

Such a lovely property which should be given extra care to keep the quality of amenities more appreciate with the category and price. The pride of Assam is Haflong, we need better maintenance to attract tourists and make our Assam popular as tourist destination. But I'm disappointed seeing the way owners are not keeping right SOP on property maintenance, renovation, proper room, bedsheets, pillows, pest control etc are the basic need for this type of business. Otherwise just say rooms are available not luxury or deluxe fancy name. Again beautiful property, maintain the pride.

The location of the hotel is excellent as it is near the lake, the circuit house which is a view point for sunrise and it is also not far off from market area. The rooms are nice with a sit out balcony and the restaurant is quite beautiful. However, we stayed only for a night and did not take meals there except for tea and snacks. So can not comment on food quality or services. The hotel looked a bit run down though, most probably due to pandemic effect. Considering it is in Halflong, I have rated it very good.

Rooms are spacious but facilities are not upto the mark. Doesn't have a 3 star hotel amenities. Food is very good. In Haflong, there are not much hotel options. I would recommend to look for circuit house first. If you donot get rooms in circuit house, then check for other homestays or Landmark hotel. The first look of the hotel will disappoint you for sure.

Stayed in the property for three nights in the month of Dec, 23. Occupied two suites. The suites were spacious with all modern amenities like mini fridge, geyser, tea maker, sofa, intercom, air conditioner( not used as it was cold) etc. The bed provided can easily accommodate three adults. They provided an extra cot for additional person with charge. The overall ambiance of the hotel was clean. The hotel has a big campus. It looks like a Circuit House. ||||Offered complimentary breakfast. The quality of breakfast was nice. Took dinner in the hotel. The quality of the food was nice, but a bit costly. In Haflong food as a whole is costly. ||||The hotel is located in the middle of the town and is surrounded by different Govt offices. The Circuit House is also nearby, where there is a nice viewpoint. There is a park attached to the hotel, with different play for children, which is mantained by the Forest Department. The park can be directly accessed from the hotel campus. ||||The staff were very helpful. They arranged a vehicle for us for sightseeing at a very reasonable price. ||||The only inconvenience faced was the intercom in one suite was not working.