SPOT ON Swarna Mayuri

I would like to share my experience with Swarna Mayuri, a hotel in Guntur. Unfortunately, I had a very negative experience there. I booked a room through Agoda and paid for it in advance. However, when I arrived at the property, the staff rudely informed me that they were not accepting online bookings and refused to refund my money. It felt as though they had simply stolen my money. I contacted customer care, but all they could say was, "Sorry for the inconvenience." This was frustrating; I had lost money, and while leaving the property, the staff were laughing, fully aware that I had no recourse. It is shameful for both Agoda and the hotel to treat customers this way. I can only imagine how many other people have suffered similar experiences. While my lost amount may not be substantial, the way I was treated is inexcusable. I hope the hotel management sees this comment.

Please don't choose this hotel. This hotel owner is a great cheater. I went to this hotel and he was saying just cancel your room booking and after we will provide AC room in INR 1200. I have already booked room through OYO online system in INR 486. But hotel owner was fighting and abusing.

Don't book this hotel....While booking at lowest prices they are offering AC room but during check-in time hotel management giving non AC room and saying to write whatever review we want.Moreover they are telling that OYO has allowed them to allot Non AC rooms instead AC rooms. So don't prefer this hotel. Only morning times they are offering hot water.

Even one star is very high for this worst hotel. worst rooms worst bathrooms no quality nothing for this they are charging 700 to 1100 based on you and don't believe the Google photos they are fake.You may book on OYO thinking it's AC but it isn't. Worst service ever known to mankind, they dont listen to you.Please donot spend a penny also for this worst hotel .

Terrible. We booked but didn't stayed. Very terrible.. They ask us to report anywhere. Tjey wont clean..

The room situation is very very bad. Asked multiple times to clean the room but no one cleaned the room. The room and bed and bathrooms are very bad. They also said that this room is for couples who wants to enjoy not for family persons to stay. Very very disappointed.

I would suggest not to choose this hotel by mistake. Service is not satisfactory. Recently on 17-02-2024, I had booked an AC room, for one and half hour the AC was not fixed after repeated calls. They provide intercom service number, when dialled from the room, it's dead because they intentionally disconnect. Geysers are not working. Drinking water is not provided free of cost, instead one has to buy from them. Money is not the matter. Near Guntur bus stand maximum hotels or lodges are same.

The room cleanliness and service were very poor. I would not recommend booking this hotel, as it seems to be a rip-off.