Townhouse Taj Nagri Pahse 2 formerly Grand Rivera

I recently stayed at this hotel which is managed by OYO with my family, and unfortunately, it fell far short of expectations despite being a new property. Poor Room Management - The rooms were not well-maintained. Unprofessional Staff - The staff lacked professionalism and responsiveness. Slow Service - Response times were extremely delayed. Inadequate Amenities - Despite booking for three persons, we were provided with only one water bottle, citing company policy. No Hot Water - Hot water was unavailable due to technical issues, and instead, the staff provided a heating rod. Lack of Toiletries - No basic toiletries were provided. The towels were of poor quality, and only two small, ineffective soaps were given. Non-Functional TV & Internet Issues - The TV was merely a display unit with no operational internet. It relied on Wi-Fi, which didn't connect despite multiple attempts. The staff suggested using our mobile hotspot, raising security concerns. Additionally, we were told to log in with our personal credentials to access apps the next day. Non-Operational Facilities - The property claimed to have certain facilities, but they were not in working condition. Food & Service Delays - The food quality was average, but service was slow. Poor Water Quality - The water was extremely hard and salty, making it unpleasant even for brushing teeth. Overpriced for the Experience - The charges were excessively high compared to the poor facilities and service provided. AC But No Remote - While the room had an AC, the remote was not provided despite multiple requests. Overall, I would not recommend this hotel, especially for families with kids. If there were a rating below 1 star, I would give it.

Rooms were very neat and clean everything was too good and the staff was very friendly and politely, manager sonu chahar is very friendly and he maintained everything

A very neat and clean property. Staff is very polite and friendly. The property is newly built and having a good location nearby The Taj Mahal.

Staff is very good room is clear beautiful location everything is good

Very nice comfortable, safety, and staff politely behaviour

hotels is very good check in reception staff very good rooms clear and good

Good ambience great experience staff was polite

It's a nice experience