Robertson Quay Hotel

The hotel area in the city center has a beautiful nighttime view overlooking the city. We found the service to be very polite, professional, and attentive. The hotel is close to shopping centers, entertainment areas, and we could easily catch a bus nearby. However, the interior design isn't particularly impressive and could use some improvements.

Rooms are small and average. But for small business trip, its ok. the location is great. Calm and quiet area. Near to all main areas. Easy access to MRT. Service is great from the reception and even the cleaning lady. Only the drawback is they won't allow for late check-out without any pay, even for a half an hour. Neat swimming pool.

The best thing about this hotel is the location. It is right next to the river, and there is quiet activity all the day. It is near to Clarke Quay, which is the centre for dining and socialising and 10 mins walk to Fort Canning MRT Station. The rooms are very small, but were clean everyday. There is no water bottle provided in the room. However, a 24 hour 7/11 is 5 minutes walk,. In all, a pleasant and memorable stay.

Really bad quality. Don't go there. Tiny rooms. Worn down hotel. When you turn off the AC, the ceiling starts to leak. Prepare yourself for a cold and humid/wet room. Terrible... We left after two nights although we had (pre)paid for three nights.

The worst hotel we have EVER stayed in.|We booked this hotel Dec 5th, 2024. Didn't hear anything from them until 5 months later, when they emailed asking us to upgrade rooms because the baby cot wouldn't fit in the one we had selected. We had booked through hotels.com and had selected a room that had the free baby cot as an option in it. We didn't receive the email as we were travelling (it was 2 days before we got there) so when we turned up after a 12h flight they insisted on charging a room upgrade fee as well as a cot surcharge. I showed them on hotels.com that they had this room advertised with a cot and that the cot was free. They went back and forth with me for 2 hours- using lots of excuses "on our website it says......." (irrelevant- we booked through hotels.com), "we've asked hotels.com to take that down ages ago" (not the customer's problem) "a cot is not the same as a crib" (this one I didn't undertake??!!) After 2 hours I asked for a refund for the booking if they were not able to provide the service they had advertised. They refused.|They ended up charging us $90sgd for the room upgrade (even though it was less than $20sgd difference on hotels.com) and gave us early check in for a reduced rate. We reluctantly paid, not wanting to lose hundreds of dollars.|Here is the real kicker. When we got to our "upgraded" room they brought up the cot and it did not fit. It blocked the path to the exit, which is obviously so dangerous and a fire risk. The chair that was in the room also had to be moved into the bathroom. We immediately moved the cot into the hallway and told them it did not fit and they did nothing.|This hotel cares more about money than safety. I am shocked that they didn't think twice about putting our lives in danger (including my one year old son!!) Do not stay here. Despite this, the deluxe room was also horrendous.

The location of the hotel is very good. Convenient to access to many interesting places and tourists spot by foot.The room quite small and the hotelA bit old but this is Singapore so no expectation. The price is affordable but poor amenities for example like no water, hand wash, cottonBud provided. However still the staffs are nice and the room still looks clean only the bed not that comfy.

We stayed in the standard room which is small as written on the site. Need to prepare for your own shampoo/conditioner though. Pool was clean too although hallway kinda smell like cigarette.Dont think it fits for family or elderly couple, unless you gonna spend the day outside and come back only to rest.Location is great, walking distance to Clarke Quay (food centre) but no nearby coin laundry. Overall a good value if you travel to Singapore.

The location is good and there is a nice river and city view from the hotel room windows. However, the housekeeping trolley and big plastic basket are blocking the fire exits, and this is not comply with health and safety. The hotel corridors and rooms are small although this reflects on the price you paid but it would be nicer if they can organise better with health and safety of all the guests. Outdoor gym area is too small and equipments are not well maintained.