Hotel Jewel

I had a very disappointing experience at Hotel Jewel, Pathankot. We arrived late at night after our Kashmir trip and struggled to find a hotel near the railway station. After finding this hotel online, I called them for an inquiry, but the person on the other end was extremely rude and unhelpful. As first-time visitors to Pathankot, we expected some guidance, but instead, we were met with arrogance and dismissive responses. When we finally reached the hotel, the receptionist--who seemed to be the same rude person from the call--had the same unprofessional attitude. He charged 1850 for a so-called "Super Deluxe" room, which turned out to be very small and lacked basic amenities. There was no telephone for room service, and the geyser took ages to provide hot water. To make things worse, there was no staff available for luggage assistance. We had to carry all our bags ourselves, both at check-in and check-out. The hotel operates on a self-service basis, which is unacceptable at this price point. The owner was present when we were leaving but did not even bother to ask about our stay or offer a basic farewell greeting. The lack of hospitality and customer service was shocking. If you are traveling to Pathankot, I strongly DO NOT RECOMMEND this hotel. The staff is unprofessional, the rooms are overpriced, and the service is nonexistent. The owner seriously needs to learn how to treat guests, especially those new to the city. Avoid this place and look for better options. If you are looking for a better stay near Pathankot Railway Station, I highly recommend Hotel Green instead. Their staff is polite, helpful, and professional, ensuring a smooth and comfortable experience from inquiry to check-out. Unlike Hotel Jewel, they truly understand how to treat guests with respect and hospitality. Avoid Hotel Jewel and choose Hotel Green for a much better stay!

Over priced room not spacious. Personal property is attached with hotel . Owner is so rude.his wife even don't know to talk . Such a bad experience.idont recommend to anyone go nd find some another hotel.

Worst staff, oh if they have any... No room service, It's a self service hotel. They Just give you a room on rent, and rest you have to take all from reception, from water to all things.. In the name of service u can get only water.

Poor hospitality. Stubborn behaviour by owner. Dirty washrooms.

Not very nice. I didn't like the behaviour of the people incharge there.

Very clean good service centrally located owner cooperative

We stay there on our ladakh journey.. first i don't think it's so good but when I see the garden in front of our room I love it..room was good.. there is hot water in bathroom...Ac is also working...at first i thought the owner was very rude..but he is not..he is sad that day because one of his tree fall..i personally like this place

It was a very nice property. The staff service is really good and the hotel rooms are very clean.