Hotel solan heaven

I recently had the worst experience at a hotel 'Solan Heaven' in Solan. After traveling for nearly nine hours by bus, I arrived at around 10:30 PM. Finding the hotel in the dark was extremely difficult. I called the hotel manager multiple times for directions, but he kept giving me confusing information. At one point, I fell on the road and sprained my leg due to the poor lighting and unclear directions. When I finally reached the hotel, the manager was standing outside. Instead of showing any empathy for my injury, he rudely demanded my ID card while I was still on the road with my heavy luggage. I asked to enter the hotel and put my luggage down first, but he continued to be rude and insulting. After checking in, I wanted to take a bath to clean off the dust and pollution from my journey. However, there was no provision for warm water, and I had to bathe in cold water despite the cold night. Later, when I decided to get some dinner, I found the corridor in complete darkness. Using my phone's torch, I navigated to the hotel doors, only to discover they were locked, trapping me inside like a cage. There was no provision for drinking water either, as there was no water dispenser or jug in the room. The next morning, I went to the reception at 8 AM and again at 9:30 AM, but it was locked, and there was no staff or security to assist with any requests. The manager's attitude was the worst part of my stay, and I will never visit this hotel again.

Very nice view and location please visit this hotel and service is to good also neeraj ji

I highly recommend this hotel for families and couples. Food quality is mind blowing. Staff is friendly. Neat and clean infrastructure

nice place highly recommended staff is coprative neat and clean rooms

One of best hotel in solan.service is very good and staff is very friendly and polite do visit with your family and friends

My experience was very nice , the view from Hotel is amazing and rooms also are very clean , and staff is also good

Very clean and nice place to stay Do visit once with your family and friends

Great stay, the view was gorgeous, the rooms were incredibly comfortable and breakfasts were a delight