Silver Sands Hideaway

Stayed at this hotel over new year for 2 weeks. The hotel is a little tired but was clean and tidy. The room we were in was big with a balcony and very comfortable. The bed was huge and very comfortable. |Breakfast was the normal Goan choice of eggs cooked to order with a small selection of other breakfast item's. There was a small charge for extras ie. Bacon sausage and other breakfast items.|We had snacks /sandwiches for lunch which were a little hit and miss from what we were expecting but perfectly edible. Evening meals we always ate in one of the restaurants in Candolim as there was so much choice and at very reasonable prices. |What we loved about this hotel were the staff and its position. The staff are what make this place a little gem everyone was pleasant and genuinely pleased to see you. If you asked for anything, if they could do it for you they would. The position of the hotel is behind its sister hotel opposite the football ground making it very central to walk in either direction to the bars, restaurants shops or the beach. The nice thing about it position was that the world could be going mad, (on the main road with the what appears to be the very normal practice of using the car horn every few seconds for every car of which there were lots,) and you couldn't hear a thing.|The pool is a nice size with a few sun-beds around with a smaller plunge pool. We never had a problem getting a sun-bed in the mornings and usually did the afternoon at somewhere nearer to the beach. |Will we be going back, definitely, we booked for next January as soon as we got back.

First trip to Goa and a little nervous about staying on own in a hotel for first time. Picked this hotel as located near friends hotel. From the moment I was greeted at the door, I felt completely at ease. Staff exceptional, reception staff (Sweeden, William and Snehe) always ready to help, Michael at breakfast and Raj who looked after me the two weeks. |Rooms are clean, fresh towels and water replaced daily. |Would thoroughly recommend this hotel and will be returning. |Thank you all at Silver Sands Serenity

We stayed as a family of five split between rooms facing each other which was great.|Rooms cleaned, Towels changed & water topped up daily.You can either use the bath or the double headed shower which suited us as very powerful. ||Hotel staff which I won't name individually as they all do their upmost to make your stay comfortable, if you ask for anything they will do it immediately. ||Swimming Pool on the top of the Hotel is nice to watch the Sunset with a cool beer from the roof top bar, fresh bed towels are provided. ||Breakfast is a large selection of fruits, breads, omelettes, cereals etc, all cooked to your liking.||We ate in the restaurant a couple of times in the evening as it was really nice, especially watching the Sport. I recommend the Steak. ||The whole place is very clean and safe, the staff work in rhythm with each other, I would book again which I already have for next year.

Where to begin...|Awful smell in the lobby area, which never quite went even with every door and window open. Other guests reported the same problem.|Breakfast is basically toast and eggs, extra to pay if you want cheese in your omelette. Chunks of fruit and 2 choices of cereal. |Often no knives or teaspoons. Dirty cups|Rooms only cleaned if you ask, guests can put a card out to ask for cleaning but no one was told about this on check in. |Net curtain hanging down and only rectified after mentioning it to the manager. |Don't eat in the restaurant, the food is truly awful.. while we were there we saw it used just twice. |We had a meeting with the manager and he took it all on board and it slowly improved. |Thank you for the wine delivered to our room. |On a positive side, the staff were friendly and helpful. |The pool was lovely, not a pool for children though as very deep. Special mention to the lady and man who clean the pool area, they worked very hard. |Bed enormous and incredibly comfortable as was the pillow. |Nice to have a plug for the sink and a bucket in the bathroom, which was good for doing the laundry.

I visited this hotel for 3 weeks in January with my husband and another couple. Hotel staff fantastic. Hotel a little tired and in need of a deep clean. On leaving I asked reception would it be possible to leave a bag of my belongings to be used on my return trip in March with friends. They were very helpful, telling me it would be stored in a locker. I left a clothes steamer and 4 bottles of expensive sun lotions.|When I returned in March, they could not find it and told me it was stored in lost properly and as I had given it them in a bin liner it had been thrown away. It was handed to them in a carrier bag. Ok mistakes happen I let it slide. We arrived on a Tuesday am. On the Wednesday we returned to the room and my friend noticed her zips on her bag were open and a coin bag with 20 PS1 coins was empty. We had left 500rps on the bed for the cleaner. I didn't report it to reception because of the altercation I had over my bag of belongings and also didn't want to get the wrong person into trouble. We decided to make managent aware on checking out, however when I asked for a feedback form there wasn't any available. I was told to go on trip advisor. It's very sad that the minority let this hotel down. The majority of staff are excellent and go above and beyond to please. Lock up anything of value!

This was my first visit to Goa with my wife. Had an amazing experience. The front office and the housekeeping stuff was very hospitable. |Amazing facts:- |1. The hotel has an infinity pool at the rooftop.|2. They give a flat 20% discount on the foods and drinks at their own shack.

Silver Sands Hideaway is a gem! The rooms are incredibly spacious and aesthetically pleasing, offering a perfect blend of comfort and style. The service is excellent, with staff always ready to assist. The poolside bar is my absolute favorite spot--such a relaxing and cozy vibe to unwind after a swim. It's the perfect place to enjoy a drink and soak in the peaceful atmosphere. The rooms are by far the most spacious I've experienced, and the best part is that they're very reasonably priced. Highly recommend this place for anyone looking for a relaxing getaway!

Second stay at serenity, Sweden and all the team are the most friendliest and helpful of staff ,nothing is to much trouble, hotel is in a good central position in candolim, rooms comfortable, pool area on rooftop good. As with various hotels in goa maybe not upto European standards,however we will be definitely staying here again, from kitchen staff to management 5 star service, they are all genuinely happy to help in everyway. |Thankyou silversands serenity for looking after us once more ! Traceyc England