Royal Central Hotel and Resort The Palm Dubai

I had a pleasant stay at Royal Central Hotel and Resort The Palm. The hotel was clean, safe, and had a great location with easy access to the beach. The staff was friendly and welcoming, making the experience enjoyable. However, when it comes to food, I only had breakfast, and I wouldn't recommend getting more than that. The breakfast selection remained the same for an entire week, with little to no variety. It also seemed like they reused leftovers from dinner, which was disappointing. This is an area that could definitely be improved. Overall, it's a good hotel for a comfortable stay, but the food options could use some work.

Great stay here. Only downsides - not enough beach/pool chairs (and the premium ones are way overpriced, literally never used by anyone - so clearly everyone thought so). They probably need to clear out loungers not used for a couple of hours and "saved all day by towels". Room view was lovely though, would stay again. Surprised the rooftop restro/bar wasn't more busy - probably needs advertising more, it's great up there.

Stayed with my (adult) daughter for 6 nights, Thurs 30-04-25 to Wed 07-05-25.||PRE-STAY:|We had booked the "highest level" of board available at point of booking, which turned out to be meals only..... received an email the day before travel from the hotel offering an "all inclusive" add-on to include drinks & bar snacks at 300AED per person per day - which works out roughly to PS60pp, so at PS120 per day for us - we decided not to opt for this.|||CHECK-IN: |We had an early flight, so arrived at around 10am. Concierge services were a dream, by the time we had gotten out of our cab - our luggage had already been taken from the boot into the hotel. (Thank You Gabriel!) We were told a room would be available at 2pm, but there is a changing room provided so we could take advantage of the facilities straight away. I have to say the initial "welcome" by the reception staff (didn't get the lady's name) was a little stinted & could've been a whole lot friendlier, especially compared with the rest of the staff during our stay.|||We had paid for that full 1st day (obviously) but were told in no uncertain terms by the receptionist that all we "qualified for" was our evening meal - even though the breakfast service was still running until 10:30am & the lunch service was 12:30pm to 3:30pm. After travelling since 9pm the previous day - this wasn't a great start to be honest. A compromise was made by "swapping" the lunch from our last day to the 1st so we could at least eat on day of arrival before the evening service.|||ROOM/ ROOM SERVICE:|The room was very well set out & to a high standard. Took a while to find the controls to close the blind in the bathroom so we didn't watch each other shower (it's by the loo for those about to stay!) ||The balcony was very small, had to move one of the chairs constantly to be able to open the door: literally only had room for the 2 chairs & a very small table & we were quite "on top of each other" when both sat out there, which was a tad disappointing. You wouldn't be able to fit more than 2 people on it.||Room service was excellent on the whole, with bed made, fresh towels, bottled water & bathroom accessories changed daily - but the balcony wasn't cleaned once during our stay :( I personally cleaned it & regularly washed it down, as it did get sandy from our time on the beach. |||FOOD:|To a high standard, although as always with buffet-style, depending on when you ate some of the dishes had been there a while & some of the main meals weren't overly hot. A good choice every day & very attentive waiting staff. Within a day of staying, the lady checking guests in for food had remembered both name & room number which is impressive.|||POOL:|Kept very clean & is a good size, wasn't ever overcrowded during our stay. Not really the "2 pools" as described, as the 2nd is a very small "kiddy pool" alongside the main one, but didn't cause us any issues! |||POOL BAR: |Lovely atmosphere & the staff work themselves to the bone. Sometimes a little difficult to attract attention to be served, but purely as the staff are busy, as also offer beach & pool-side service. The guys are very friendly & welcoming - thank you Bruno, Godwin & the gang!|||BEACH:|A few steps away from the pool area, with 2 x full showers & foot showers provided. The beach area is kept as clean as it can be, tables are cleared regularly by either the bar staff or the lifeguard - but as always some guests don't bother asking for ashtrays or clearing their own litter, so we did come across a few (sharp) bottle tops in the sand & quite a lot of cigarette butts, but that is 100% down to lazy guests. :( ||The lifeguards on the beach are fab & work hard ensuring umbrellas are positioned & re-positioned as the sun moves without being asked & helping to find sunbeds that meet your requirements. Lovely lads!||Sadly there is no beach access after sunset, as it gets cordoned off - but I am guessing this is down to health & safety as no staff are present.|||SUNBEDS (!):|Plenty! Lots around the pool, which do get taken quite quickly - but also lots on the beach with umbrellas & tables. We didn't have a problem once finding somewhere to base ourselves. You're given "towel cards" on arrival to access towels for the beach & the pool.||||ROOF-TOP BAR/RESTAURANT:|Virtually empty every time we went there & I have absolutely no idea why! The staff are lovely, the views just stunning & it has a beautiful layout. But sadly - 2 out of 3 times we visited we were the only ones there & on the 3rd time, there were only 6 other people. Not as "atmospheric" as we had anticipated :(||||STAFF:|FABULOUS! Apart from the one receptionist on arrival (who was maybe having an "off-day") - cannot fault any member of staff in this hotel. EVERYONE falls over their feet to provide a very high standard of service. THANK YOU to all.||Having said that, the reps are a bit of a pain as was approached a good few times for unwanted photographs & massages etc - although politely! But do feel once you have the spiel the first time, it is then your decision to go seek them out & they were approaching every time they saw you which became a little wearing.|||WATERSPORTS:|There are simply loads to try (at a price!) from the "Water World Sports" based there, have a chat to the guys on the beach before you book anything. We managed to share a 2-hr boat trip from 9:30-11:30 which was well worth what we paid - but had been offered at a much higher price initially. Very enjoyable & informative, but do take some water with you, it gets VERY hot & we were only given 1 small bottle of water each during the trip which really isn't enough for 2 hours in 37-degree heat! |||LOCATION:|The hotel is at the end of the Palm, so is around 45-50mins away from the city & is mainly an area of hotels & residences. By sunset (around 6:30pm when we stayed) - we found everything there is very quiet. |||GENERAL:|If you need a cab - download the Careem app (Uber equivalent), much cheaper & the drivers are lovely!||Be aware of the cost of the drinks (!) - on our 1st day whilst waiting for our room, we had 3 drinks each at the pool bar (3 beers & 3 cocktails) which came to the equivalent of PS97! :o The pool bar has a "happy hour" 2 for 1 on specific drinks from 4pm-6pm & then the roof-top bar carries that through from 6pm-8pm. That still works out to over PS12 for 2 small cans of lager during happy hour (just over a pint), a full pint outside of "happy hour" is around PS15... Soft drinks aren't much cheaper: a 1.5L bottle of water (around PS1 in the UK) costs just short of PS5 & smaller 500ml bottles aren't much less than that - so get a big one!||It does seem a little unfair - that with a 6-night stay, we paid for 18 meals in total & only received 15, so effectively paid for a day's food that we didn't get, which wouldn't have been the case if offered an "all inclusive" option at point of booking (which we weren't), but only as an "add-on" day before arrival = for us personally would've added PS600 to an already fairly expensive break away....||During our stay, we couldn't work out at all where "everyone went" after about 5-6pm, as the beach started to clear at around 5pm onwards & apart from the dining room, no-one seemed to be "around" at all, which was a little strange. Most of our evenings were spent in our room, which we hadn't anticipated.||The city is definitely worth a visit - the Dubai Mall is something else! Sadly the Burj Khalifa light show was closed on our visit :( (for all of May whilst being refurbished), but the building itself has a "mini" light show & is very impressive.||Don't underestimate the heat! On our stay - the lowest temperature was 36 degrees, & it is intense at times.|||Would definitely return, as was a very relaxing break away in a stunning hotel, with beautiful views, lovely beach, nice pool, warm sea, friendly staff - just a shame everything seemed to just "stop" so early in the evenings.

Very beautiful hotel. The staff is very friendly, and service minded. The facility is spotlessly clean and tidy. The meals are lavish and there is direct access to the beach from the pool area. one star missing from 5 as the location at the end of the palm is a far drive to mainland but otherwise lovely

The staff are really amazing. Not only do they cater to your needs but they are so polite and beyond friendly. It is to an extent that restaurant staff will recognise your face and know you by name and greet you as such every time they see you, what a lovely place to stay!

Royal Central Hotel and Resort The Palm is a beautiful beachfront 5-star hotel that offers a relaxing and luxurious getaway with stunning views of the Arabian Gulf. The hotel has a modern and elegant design, making it a great choice for both couples and families looking for a peaceful retreat. The rooms are spacious, well-furnished, and comfortable, with balconies that offer breathtaking sea views. The private beach and infinity pool are the highlights, providing a perfect spot to unwind and enjoy the Dubai sunshine. The dining options are diverse, with multiple restaurants serving delicious international cuisine, though some guests have mentioned that service can be a bit slow during peak hours. The staff is friendly and attentive, ensuring a pleasant stay overall. While the hotel is slightly away from the main city attractions, it's perfect for those looking to relax in a serene and luxurious beachfront setting. Highly recommended for a peaceful escape on Palm Jumeirah!

15 times in Dubai and no issues. A returning guest to this hotel . I won't be back. Room and breakfast good value. Staff in hotel ( cleaning and breakfast area) very nice. Reception staff are definitely not 5 star trained. Purely transactional. I got asked when checking in " what time will you be checking out on departure day..." ||As a solo traveller in Dubai, I picked this hotel as had stayed before. My experience over 12 nights with the beach life guard harassing me was so bad that I had to report it x3 times to the hotel manager. Totally unacceptable harassment e.g. putting my umbrella down daily at 4pm even though I said "no", he refused to listen and I couldn't relax. The beach doesn't close until 7pm. He put umbrella down on day it was raining and left all my personal items to get wet. Again, no explanation or reason. Every day was issue with him. On my last day in space of one hour he woke me up to say " I am taking your umbrella. You are here on your own and 2 people want it, you are 1". I was so upset at the harassment given I am just as entitled to have an umbrella and table as everyone else, I reported it for the 3rd time in reception and made a formal complaint. This life guard did not approach men on their own, not couples just me. He left me feeling intimidated, anxious daily and because of this I won't be back to hotel. I should feel like I can relax on holiday and I couldn't The hotel need to rain their staff in beach and pool to be 5 star standard. Totally unacceptable behaviour by anyone let alone a 5 star hotel. Train your beach and pool staff to a 5 star standard.

1-Staff are great, kind, humble, and caring. Provide the support you need to have a great stay. 2- Breakfast continental buffet, reasonable . They have thought of everything. The downside their are flies hovering and sitting over the fruit section. That can put you off, I guess . 3- Valet parking available and helpful . Don't really have to worry about parking. 4- The beach is quite peaceful in the mornings up till 10.30 am. A good time to meditate and relax, gets so.e sessions of yoga or palates in. 5- The rooms could do with a revamp and the water management when taking a shower. Water tends to find its away around the floor, causing hazards. Overall, it's a small hotel, worth visiting.