Rainbow Resort & Spa

Very Disappointing Experience - Misleading Photos! We booked this hotel online after seeing attractive photos, but the reality was completely different. The rooms were not clean, the food quality was very poor, and the swimming pool was dirty and not maintained at all. The service staff was unprofessional and unhelpful throughout our stay. This hotel is nothing like what is shown in the online photos. We were very disappointed and would not recommend this place to anyone. Please be careful before booking.

We stayed at Rainbow Hotel in Diu, but it was quite disappointing. The TV in the room wasn't working, and the water in the bathroom was salty, which made it difficult to bathe or freshen up properly. Overall, the facilities were not well-maintained. Not worth the price -- would not recommend staying here.

Stopped here for lunch with family on our way to Gangeshwar Mahadev Temple, Diu, and it was a great choice! The food was fast, fresh, and delicious, perfect for a quick yet satisfying meal. The service was efficient, and the staff was courteous, making our experience even better. The ambiance was pleasant, offering a comfortable break during our journey. If you're traveling on this route, Rainbow Resort and Spa is definitely worth a stop!

A Terrible Experience For Rainbow Resort I recently had a very disappointing experience at Rainbow Resort, and I strongly advise against staying here. First and foremost, they charge extra for washing towels, which is absolutely unreasonable. When you book a resort, basic amenities like clean towels should be included in the price, but here, they find ways to extract extra money from guests. Even worse, they make false allegations against customers, which is completely unacceptable. It seems like they try to find ways to blame guests for issues that are not their fault, creating unnecessary stress and ruining the vacation experience. If you're planning a relaxing and safe trip, do not choose this resort. There are far better options available where you can actually enjoy your stay without unfair charges and baseless accusations. For a hassle-free and enjoyable vacation, avoid Rainbow Resort at all costs!

I was there for a day with my family. Very surprised, how they get three star catagory. Rooms are not clean, Room service was very poor. First time in my life I see a 3 star hotel with no amenities, even not provided a hot water cattle. Only restaurant food items were very tasty and delicious. Highly avoidable hotel for stay...

A poor hotel review typically highlights negative aspects of a guest's experience. Based on common complaints, a poor review might mention issues such as: * Cleanliness: Dirty rooms, bathrooms, or common areas; poor housekeeping. For example, a guest might write about finding hair in the bathtub or dusty surfaces. * Noise: Excessive noise from other guests, outside traffic, or hotel facilities. A guest might complain about thin walls or loud music late at night. * Uncomfortable beds: Sagging mattresses, small beds, or poor quality bedding leading to discomfort. * Slow or inconsistent service: Unresponsive staff, long wait times for service, or unresolved issues. For instance, a guest might mention waiting hours for their room to be cleaned or for a maintenance request to be addressed. * Lack of amenities: Missing advertised amenities like Wi-Fi, toiletries, or functioning equipment in the room. A guest might be upset if the promised gym is closed or the in-room coffee maker doesn't work. * Unfriendly staff: Rude, unhelpful, or disinterested hotel employees. * Maintenance issues: Problems with plumbing, heating, air conditioning, or broken fixtures in the room. A guest might report a leaky faucet or a malfunctioning AC unit. * Breakfast issues: Limited options, poor quality food, inconvenient hours, or overcrowding. * Check-in/out problems: Long wait times, inefficient processes, or policy issues. * Unexpected charges: Surprise fees for parking, Wi-Fi, or other services not clearly communicated beforehand. Impact of Poor Reviews: Negative hotel reviews can significantly harm a hotel's reputation and business. Studies suggest that even a few negative reviews can deter a large percentage of potential customers. They can lead to: * Loss of potential guests: Travelers often rely heavily on online reviews when making booking decisions. * Damage to brand image and trust: Negative feedback can erode the credibility and trustworthiness of the hotel. * Lower search engine rankings: Online reviews can influence a hotel's visibility in search results. * Difficulty in commanding higher prices: Hotels with poor reputations may need to lower their rates to attract guests. * Negative word-of-mouth: Dissatisfied guests may share their experiences with friends, family, and on social media. Addressing Poor Reviews: It is crucial for hotels to address negative reviews promptly and professionally. Effective strategies include: * Responding quickly: Aim to respond within 24-48 hours. * Thanking the guest for their feedback: Acknowledge their review, even if it's negative. * Apologizing sincerely: Express empathy for their negative experience. Avoid making excuses. * Addressing specific concerns: Acknowledge the issues raised in the review. * Taking responsibility: If the feedback is valid, own the mistake. * Offering a solution or resolution: If appropriate, offer compensation, a discount on a future stay, or explain the steps taken to rectify the issue. * Inviting further communication offline: Provide contact information for the guest to discuss their experience further. * Staying professional: Maintain a courteous and calm tone in the response. * Using feedback for improvement: Analyze negative reviews to identify recurring issues and implement changes to enhance the guest experience. * Training staff: Ensure all employees are trained on customer service and complaint handling. By actively managing and responding to negative feedback, hotels can demonstrate their commitment to guest satisfaction and potentially mitigate the negative impact of poor reviews.

I am writing to express my disappointment regarding my recent stay at your hotel. Despite being rated as a 3-star hotel, I found that many essential facilities were lacking, which did not meet my expectations. The rooms were significantly smaller than depicted on your booking portal, and there was a persistent unpleasant smell resembling that of a drainage system. Additionally, the geyser in my room was not functioning for about two hours, and when I called the reception for assistance with hot water, I did not receive a response for over 30 minutes. This was quite frustrating, given the circumstances. Unfortunately, I feel that the experience did not justify the charges I incurred during my stay. I hope you will consider addressing these issues to improve the experience for future guests.

No space to sun dry weat garments. Swimming pool is ok ok. Restaurant menu is a bit expensive and poor connectivity to main market. Would not prefer to repeat.